Dairy Queen

TLDR- Be sure to have your ID ready if picking up a mobile order. I appreciate the reasoning behind, but they are going about it all wrong. Some simple customer service skills will go a long way. Food was fine. This is more PSA and disappointment, rather than complaint. I was through the drive up at this location this evening and gave my name to the employee at the speaker, for a mobile order I had placed. I got to the window and this was the interaction: DQ-Are you here for the mobile order? ME-Yes DQ-I need to see some ID ME- Ok (shows ID) DQ-Looks at it, closes the window and calls another employee to the computer, without any explanation or common courtesy of please and thank you... When they handed out my items, I asked if there was some sort of problem and they explained that due to a lot of scams, they need to see ID on mobile orders. I do truly appreciate this, as I would be frustrated and upset to have been scammed, but I just felt like some sort of common criminal just picking up my own food that was already paid for, ironic since it was nearly $30 for a typical fast food burger, chicken strips and some ice cream. The food quality was fine and it was fresh and warm, but I will no longer be a customer of Dairy Queen, at this or any location. Come on DQ, I get times are tough, but they are tough on all of us and a simple hello, please, thank you and the "why behind the what" will go a long way! While I wasn't rude or loud or "insert name here" like--I feel I definitely made them aware that I was annoyed by the look on my face and my abruptness. Also, if this is going to be a requirement to pick up orders, it should be notated in the app or confirmation email, which I double checked both to confirm that I was unable to find it noted anywhere. Disappointing experience. Thank you for reading, if you got this far.

Service was fine but upset to find out they changed the burger meat they use in the 1/2 pound burgers they now use 3 of the smaller burger patties and the sandwich doesn't even fit together stacked that high and the smaller patties don't taste like the original meat they used. I assume pandemic forced there hand in this decision but I'd rather of paid extra then to eat it this way