Panera Bread

Advertising works. I saw a picture of their new spicy chicken sandwich somewhere... I needed to have that sandwich. The missus was out, offered to pick me one up, and I was VERY excited. I ordered online... we got two chicken sandwiches, two drinks, and some mac & cheese for the baby which rung up to OVER $40... i have no idea how... but still, I thought... this is going to be so good, it will be worth it. Then the food arrived. Drink was pretty good, it was a mango something or other. But the sandwich was priced $8 too much... that's right, it was a $10 sandwich and garbage. I would take a McDonald's chicken sandwich over this. Never again. You made me sad, I hope you're happy, Mr. Panera.

My family and I typically enjoy our Panera Bread experience however, we were disappointed at this location. Unfortunately, they were fully out of stock of a few items we wanted to try and out of stock of many ingredients in the items we decided to order, such as cucumbers and tomatoes. This was frustrating because everyone had to change their orders from what we originally wanted. We waited about 15 minutes for our food which, was a bit longer than we we expecting to have to wait, as there were only four of us. The food was tasty however, I found a few rouge items in my Baja Bowl including part of a walnut, carrot, and raisin. I am not allergic to any of these items but, I could see how it could cause a problem for someone with an allergy, especially the nut.

I ordered the Teriyaki Chicken bowl. This is what I was given (see photo). I took it back in and asked the young woman making the food if this was actually their standard for this bowl, and she replied “yea.” I implore any reader to compare this bowl to that depicted on the website. After I pulled up the website picture to use for comparison, she replied “yea, yours looks a little sad.” Nothing else. Umm, yea.. I’d agree. I’d give 1/5 but the manager overheard and stepped in. He was incredibly nice and gave a refund. I hope this place can get its act together.

Seriously disappointed. I’ve always loved Panera and I was excited when my work offered to order it for us. There was 7 of us so we knew it would be a little while, but when we placed our order at 11:45 am we were told it would be 12:54 pm til our food was ready. We sent someone to get our food after waiting an hour and it took an additional hour from the time they arrived to get our food. So over 2 hours from the time we ordered until we got our food. On top of that when our food arrived, none of the sandwiches where labeled so we could not distribute the food without opening it. I have an allergy to wheat so I had ordered a salad with no crispy onions and they were mixed all throughout my salad making it inedible for me. I had asked for fruit instead of bread and it was the smallest 1/2 cup portion for $2 more. As an apology for the wait they gave us a few cookies…which I also can’t eat. So after waiting for over 2 hours I get to have some cold soup and a sad fruit cup. I won’t be visiting here again any time soon.

I have attempted to give this location a chance three times now and have been disappointed every time. This last visit my grilled cheese was not toasted and smashed into a wrapper. The croutons were soggy and moist and they forgot a bag of chips. When you complain to the manager they do nothing to remedy the situation.

Our food was good but what stood out most importantly to me was the staff here. The manager Logan was very nice and I enjoyed being serenaded by his singing as he made the food. Anjai cleared our table when we were done even though he didn’t have to and was a very friendly person, he made the cafe feel at home ❤️

Had to wait 20 minutes just to receive a missed drink because it was not put in the order on the first place after paying for it.. Tried to call five times to the store nobody picked up. I gave up and then was staring at their pick up number board so they will come out to serve the next guest. After 20 minutes the person came out to give the order for the other guest when I asked about the drink they went back and got me the drink not a word of apology this is crazy