Wendy's

This has got to be the most in consistent and horrible Wendy’s first off the “new”fries that are suppose to be guaranteed hot and fresh were cold, super salty, and cooked in old oil. Then I get all the way home and my Dave’s double burger ended up being just their cheep double cheeseburger drowned in ketchup I live on the other side of town so wasn’t about to drive all the way back just to wait in line again to try to get them to fix it for me to go back home and eat lunch. I will most likely not be visiting this Wendy’s again. The one on north 41 in the pilot gas station is usually always on point.

The food was good and what we ordered, but the customer service was lacking. The last three visits have all been the same: no enthusiasm, emotionless service, like you're bothering them for showing up to order and there always seems one employee visible from the drive thru window that is not in uniform. I had seen a lot of negative reviews from people on Facebook about this particular location, but I wanted to give them a chance to prove them wrong. After three chances, I don't think I will be returning anytime soon.

Went through the drive through around 2:30pm on a SATURDAY. I ordered two biggie bags. One crispy chicken blt and one was the jr bacon burger. Neither of the sandwiches had the bacon…. I thought “maybe they were out and forgot to tell me.” However, that turned into a quick NOPE. the nuggets AND fries were old. Fries seemed to be cooked in dirty oil. They tasted terrible and had a ton of black specs all over them. (Looks like when you re-use oil too many times). And nuggets were cold and they looked like they have been sitting. My Dr Pepper didn’t even taste right and was FLAT.

Very bad experience. I bought a ceasar salad and opened it 1hr 15 mins later and the lettuce was brown. I called the store, no one answered so I left a message. I returned the salad the next day. The manager said I can not get a refund but I can get another salad, which I was fine with. He said these are the freshest we have and placed the salad in the bag. I took the salad out of the bag and it to consisted of old brown lettuce. I told and showed him. He said well if I go and make you a salad the lettuce is going to look the same and I can't give you a refund because it was purchased yesterday. So I took my recipe and left. I contacted the customer care service and said what happened and showed pic and got an "oh my, I'm sorry to hear that". They asked for the store location which I gave and they they ended the chatt. Until this day no one from the Wendy's company as contacted me.