Been going here for years and everything is great and good quality food. Just one feedback: the amount of sales you guys loose in the seafood section must be tremendous. Myself, and I’ve seen many others, waiting to get seafood for 10min+ on multiple occasions. I end up leaving as one doesn’t get served. Please have someone there more frequently! Other than that it’s a great store with extremely friendly staff.
Safety first at whole foods in Brookline! One of the few places I feel somewhat safe shopping at during the pandemic, thanks to their adherence to public health guidelines.
This is a Whole Foods with a very distinctive community feeling. Shopping here is a pleasure.
Ordered some food for pick up to celebrate a mini thanksgiving at home. Everything itemized and prepared, packaged in this convenient box to be taken out to the car. Carried it out by the handles as instructed, didn’t even make it to the car before the bottom of the box completely exploded because it was wet from the refrigerated food.
Accidents happen. Nobody’s fault; just an act of chaos. But the employees saw it happen outside the store, employees and even the manager (I think it was Rick?) all came to help me pick up the food items (nearly all in good shape because packages were sealed and protected), exchanged the food, gave me a new dry box with tape for reinforcement, and gave me a gift card for the inconvenience even though it was nobody’s fault. Super nice, friendly, and helpful without being asked or prompted. Above and beyond in terms of customer service.
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