I truly dislike medical facilities, but this was an unexpectedly wonderful experience. I was able to register online prior to the appointment, scanning all the required documentation. Wait time was less than 10 minutes. Everyone was professional, and the technicians were polite and pleasant. Also want to take a moment to give a special shout out to "Angie" who took the time to explain an option for early detection - kudos to you, Angie! Overall great experience!
I was seen on time and went in on time also for my MRI. The young lady, whose name unfortunately I neglected to obtain, was both efficient and pleasant and the MRI passed with no problems.
I have no desire to return to LHR but NOT
for any fault of them. Frankly I hope not to need any of the tests again!
Thank you
And may I wish you all a Happy Holiday Season and a happy and healthy 2024
This appointment
Was the highlight of my day !!! The staff was not just super friendly but they all was very skilled good looking kind and attentive to me. An experience that I haven’t had before in my health issues.
I would like to thank everyone who helped me with this appointment and opportunity to meet such a wonderful staff that your company has put together I thank you from the bottom of my heart
Everyone was super friendly. I was actually quite shocked. In a good way. Most surprisingly was that I was 20 minutes late and tried to quickly sign in and have a seat without being noticed. A couple of minutes later I was called and the receptionist said I was 20 minutes late. Uh oh 😳 😬 !!! She said it was a busy day but would check with the technician to see if I could still have my scheduled MRI. Have a seat she said, warmly. A couple minutes later she said I would have my scheduled MRI after all. A couple of minutes later a very nice man came out to get me and brought me to the technician who was also very nice and professional.
Definitely a 5 STAR staff ⭐⭐⭐⭐⭐
I would recommend this place to everyone. I felt welcomed and safe cause they knew what they were doing. The techs in the back area spoke with me about my anxieties of going into the machine. I thank them both very much for their caring hearts.
Wheather you have an appointment or not you sign your name n and you will be called shortly. The family was cleaned and organized. They take X-Rays as an walk-in but certain so I graphic test you need to book an appointment. You can do so online by visiting their site. The front desk girls were pretty helpful and interactive with the patients and visitors. Waiting wasn’t too long approximately 10-15 minutes. They also have a parking lot where you can park for free. Overall good experience and recommended.
Good place! The waiting time is ok, they call patients almost right away when you come in. The place is comfortable, clean space, clean bathrooms. The technicians have been very empathic and considerate with me on different situations and tests I have been dealing with. I don't have complaints about this place. Recommend it to everyone.
I Like the place very clean beautiful ,love picture frames, Friendly's, respectful. Even I got lost but go there on time. I feel happy and very comfortable . They explain very well what the test was for. What will happen so I did not get scare at all. I was very calm and peaceful. They did the test I was fine. I didn't get bord because I was playing with my phone.They are very nice and careful. Sorry that I didn't remember their names. I feel very relax talking to them thank you to all. .
The staff was very nice. My check in experience was fast and pleasant. The wait wasn’t too bad but the staff kept me updated on the wait. So I didn’t mind it.
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They are busy and heavily booked. But I was pleasantly surprised by the helpfulness of the staff, and the competence and understanding of the technician Esther.
My story: I needed special screening for the MRI because of metal objects in my chest after open heart surgery. Their agent Alexis on phone cleared me for the MRI with notes for the technician. Though heavily booked, she got me a timely appointment. I also needed an X-ray, and Alexis said, while there were no openings for this I can try for one at the reception on a walk- in basis. But no such luck as they were overbooked.
Esther the imaging expert called me in, and then was thorough and knowledgeable for my MRI. On learning I needed an X-Ray she went out of her way to fit me in between scheduled appointments. The technician running the X-Ray unit and Esther took extra pains to understand what my doctor was looking for, and now I'm set for my next doctor visit.
In sum, I found this place to be well run, with decent equipment and facilities, and most importantly, very helpful staff like Esther who went out of her way and saved me an extra trip!
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