Taco Bell

My husband bought me a box last night. He specifically stated no sour cream. When he gets home there's sour cream on my chalupa and five layer burrito. Now, whoever took the order knew I said no sour cream as I was on the phone with my husband when he ordered. How do I know?! When I asked for a strawberry lemonade, he said they didn't have it. I tried calling once husband got home, but no one answered the phone.

Props to the manager working 12/21 around 1pm. They were completely slammed, line of cars wrapping the side of the building, almost out to the road. Everyone was still incredibly nice. I believe the manager (she was the only one in a different shirt) is who prepared my food, I had an online order and she greeted me with my name, even with being very busy. Great Customer service!!!

Listen - this is the best Taco Bell in all of Brandon, maybe even Tampa. I have been going here for years and the staff are always friendly and, most important, the order is always right AND fresh. Everyone knows most Taco Bells are poorly ran and serve cold food and wrong orders. We come here 3 or 4 times a month and we have never had our order wrong. Kudos to the staff. If only Taco Bell would bring back pintos and cheese and the meximelt 😭.

Eat literally anywhere else. The food is already not amazing but I wanted a quesadilla. If they mess up your order or leave out items you paid for they will not refund you nor answer the phone or share any type of care, concern or apology. The staff working here currently hate their customers I guess by the way they were challenging me when I had the bag with the food, the receipt and my confirmation number. Their customer service is awful the associates and shift supervisor are rude and I hope the franchise owner/corporate consider hiring a new staff that want a job because the staff here clearly hate theirs and probably their lives too. Staff including the supervisor for this experience were working Sunday Jan 23, 2022 around 10-11pm.