Smoothie King

I absolutely love Smoothie King. The only downside is that it is a little expensive so I can't buy a smoothie everytime I would like one. 😥 When I drink my smoothie, which is ALWAYS the Pineapple Surf ( I have never even tried any other smoothie) I just feel satisfied, have more energy, and maybe even a little bit healthier too. I highly recommend any day of the week, but especially on Friday's because they have a $5 special on their 32oz drinks.

My favorite is the Activator Blueberry Strawberry. I called first prior to going because I couldn’t remember if they accepted ApplePay. The person that answered the phone was pleasant! I placed my order and Alayjaih served me at the window with a smile and even engaged me with conversation regarding ApplePay is a lifesaver when you don’t have your wallet. All in all a 5 star experience!

I received a coupon in the mail from smoothie king, and decided to use it today. I pull up to the Scottsville road location in Bowling Green, door is locked (hours on the door say they should be open). I google the store number, website says they are open, call the number, no answer. I see a truck coming through the drive thru, so I thought maybe they are drive through only due to covid. I drive around to the back of the building. I am 2nd in line, a car shortly pull up behind me. The speaker to order comes on with a greeting, says a team member will be with you shortly. No one answers. If an establishment is closed, there should be signs relaying the information to their customers. There is no sign at the speakers, no sign on the drive through window. No sign on the door. Here I wasted 20 minutes in order to figure this out. We have two locations in BG, so I called the other Smoothie King location before I drove across town. Someone picked up, I explained that I was just calling to see if they were open because I am sitting at the Scottsville rd location and no one is there. I stated that I wanted to make sure they were open before I drove that way. Before I could say, "thank you, see you in just a bit," I get hung up on. Definitely would not recommend wasting your time with Smoothie King. I decided not to drive accross town despite my little girl begging for her smoothie. I don't have the time to waste nor do I want to worry about what I am consuming when the customer service is as bad as it is.

Smoothies have been on point but the customer service as in attitude of employees has been horrible. I’ve worked in customer service for years and these employees need to be trained on how to speak to and interact with paying customers. Your customers should not drive away feeling like they were a complete inconvenience because of what the employees said, how they acted and especially not thanking customers for their purchase. I’m glad the products are excellent at a good price or I wouldn’t be back.