Pizza Hut

I ordered and paid more for a Pan pizza and given a regular crust pizza...was told by the manager on shift it was a pan pizza that the crust didn't rise and just looked like it wasn't a pan. The store looked trashy and dirty, even the front section where the dine in area is. Where is the regional manager at and making unanounced visits to see how the stores are doing?

I put in an order for delivery two hours in advance since it's New Years Eve. An hour after the pizza was supposed to be delivered, I finally got a notification that it was out for delivery. Waited another 45 minutes, trying to be patient, thinking they were busy due to the holiday. I then started calling the store to ask about the order. After 30 minutes of trying to call with no answer, I finally drove to the store to find out what was going on. My order was sitting on the counter, had never been out for delivery because of a "mistake" & I was told their phone doesn't work apparently? The guy told me he would give me a refund & still give me the food so I felt better for about one minute. Until he tried to give me the refund without giving me back the tip I had added when ordering! I guess he thought they deserved $8 for screwing up my order?? So if you want to have to pick up your own pizza in the pouring rain 2.5 hours after it's supposed to be delivered & have them try to still hustle you for a tip, I highly recommend this place.

The store is running on short staff and has long wait times. We had issues with our orders, but I'm here to say that we went inside and I'm leaving a great review because of how hard everyone on staff was working to fix all the issues without much sorry and with many complaining customers. Joanne, manager, was doing everything in her power to correct all the orders, but it just seemed they were overburdened. I think they deserve kudos for showing up and doing their best in these times. Thanks!

I don't know what's the deal with this location. They can't seem to get anything right. This time I called in an order after work for carryout. When I got there no one acknowledged me or anyone that walked in for a good while. Finally I said hello and they said just a minute. Moments later she came over and started helping everyone. She said mine wasn't ready. Ok so I wait. I over hear them saying they only made one of pizzas. Lady apologizes and says they'll make the second pizza right now it will only take 10 minutes. Nevermind my first pizza will just sit the whole time. 20 minutes later the second pizza came out but they lost the first pizza. So she says she'll remake it. I have my family waiting outside on the car and they want me wait another 20 minutes?! So she offers to put the toppings on an already made cheese pizza and stick it on the oven.... So far for quality.

Last night, we ordered a pizza through the app. Apparently, this locations system went completely down; however, my order went through prior to this happening. My order was initially only 30 minutes late (according to the estimated delivery time through the tracker). I called and was informed of the system issues, but was assured my pizza was on the way. Nearly an hour later, I called because we still had not received our pizza. This time, I was informed the original pizza was burnt, and they needed to make another one, but that it was finally on its way. The person who answered the phone said what I paid would be refunded (I did not ask for this, but appropriately, she offered). We finally received our pizza over an hour and 45 minutes late. I have yet to see the refund in my bank account. I understand techonological issues can arrive, but this was really frustrating.

Ordered through the App which took forever because they were either out of an item or they weren't accepting the deals on the app. I paid and got a confirmation for my order, then 20 minutes later, I received an email stating "Unfortunately, we were unable to process your order at this time. We apologize for the inconvenience." Dominos, here I come!

I’ve been ordering from this Pizza Hut for about 3 years now. I have always had great service. I typically use the app (for the points and promotions) and have only ever had one issue with it. It was an easy fix though. I just had to call the restaurant directly and they accommodated my order. Sure, things sometimes don’t get delivered (extra sauces and wings) but no biggie. The employees are humans too, occasionally will forget stuff. The food has always been great though. All the employees have always been great with me. The wait times can be a bit much but they usually let me know. Also, just taking into consideration that one delivery driver will deliver to a few locations so they also try their best while still being safe and following the law so I don’t mind. Overall though, great staff, amazing food!

the people that worked there last night were very helpful and willing to go out of their way to help out the customers.. even though the pizza was a little late, they made every effort to make up for delay. it was a pleasant atmosphere that I enjoyed being in.. it was much, much better than previous visits..