Starbucks

I experienced the absolute best customer service on June 23 2017 from Cassie and Kaitlin. Admittedly, it was a slow afternoon, but those 2 girls went out of their way to make my experience really special. I went in wanting to get something to drink, but wanted to change what I would usually get. Cassie asked me what I usually order and right away she had an option (Vanilla Cream Cold Brew) and offered to go the extra mile in, making it completely Sugar Free from the cream all the way through, which took extra steps to prepare. It is definitely my new favorite drink. I said I wished I could have this everyday but since I don't get downtown that often, I'd have to wait until the next time. Cassie and Kaitlin both chimed in and said that I could buy the Cold Brew, the Sugar Free Vanilla syrup and began writing down the instructions, on how to build the drink at home. That moment was so special to me. I have worked in retail for more than 40 years and I can tell you that these 2 girls were exceptional at every level! I hope they see this because they merit a huge pat on the back from their boss. Thanks again girls. -Rosemary

I am not a fan of Starbucks since Howard Schultz and Clay Bennett did their shady deal to take away our Seattle Super Sonics in 2008 but they are a good company to their local communities. Prices are fair, locations are very clean and nice, knowledgeable staff, friendly staff, OK coffee, most locations are cozy, always a lot of parking and good bites. This is a good alternative if you can find and support your local Mom & Pop coffee shops.

I come to this place very often. The staff is very nice and works really hard. Today it was very infuriating watching the personnel being mistreated by an arrogant and pedantic customer who started to shout out loud, demanding her coffee when people was waiting before her. The manager had to deal with her but she was not listening at all, she was just looking for conflict. People working at this establishment are very nice and professional. I really appreciate the service and I feel really bad by witnessing all of this today. People should hide in their houses and make their own coffee if they cannot handle other people. Geez!