Subway

Nice little Subway! Whenever I order online for a particular time, the order is always ready for me, even when I arrive a few minutes early. The ladies working there around lunchtime during the week are very pleasant and welcome customers as they arrive. That’s refreshing to see in the year 2021 when most businesses have zero customer service. Well done, Subway!

The Subway on State Street has a sign stating masks are required. But, both of the ladies working there were not wearing masks. One was placing bread in the oven. The other started my order. I asked if they had to wear masks. The one preparing my food smiled and said, "Not really, no." I responded so it's okay to talk over our food. She said, "I'm not talking over anyone's food ," while standing over the next customer's order.

Just awful. There is only one or two workers there that are reasonable employees. I have been there multiple times just to see if anyone better worked there but I was sadly mistaken. When I was ordering my sandwich the two employees working there were talking and basically ignoring me while throwing the ingredients onto my sandwich in a undesirable fashion. Once my girlfriend began to order the worker asked her what kind of bread she wanted and at first she did not hear him so he asked more aggressively and with a condescending attitude as if we had no business being there and it was a complete inconvenience on him. Normally I am a very nice and understanding person and will go out of my way to defend someone if I believe that they are being chastised for having an "off" day. However, this place and its workers are awful and I now go out of my way to a different subway if I am craving it. This is just a classic case of a worker not knowing how to take pride in his or her work regardless of there drive to perform. If I had to relay a message to the workers there it would be that if you do not wish to work their or you despise working there, do not take it out on customers. Just get a different job. That simple.

I have worked in the food service industry, therefore I know the in’s and out’s and how easily bad days can happen. However, the service I received tonight was near embarrassing. I walked in my boyfriend to two women in the store. One was going on break, the other restocking bread. We were not acknowledged until she was done, to which she then asked “what kind of bread?”. As we were in line, she was short with us and seemed aggravated in helping us. Another young man walked in behind us. He asked for American cheese after she almost mistakenly put his sandwich in the toaster without it - she may have misheard him, but regardless, she put pepper jack. She toasted our sandwich for less than 10 seconds, the cheese hadn’t even melted. She was still short with us, did not communicate with us or express in anyway another attitude except aggravation. Again, I’ve been in her shoes before, but you don’t act that way to customers in a customer service position. I was there earlier this week and the woman helping me was wonderful. I know it’s not the restaurant or management itself, the wrong person was just scheduled at the wrong time but it needs to be addressed but it’s ridiculous to have someone representing a company like that.