Well, I certainly don't get what all the hub bub is about. Perhaps it was due to the location, but no... people really seem to like Shake Shack and they talk about how great it is. I don't know if I can totally get behind that. This was our first time, the menu is much smaller than I had anticipated. The food also took longer to prepare than I would have thought. The fries were quite good. The burgers were underwhelming. Like, taste-wise, they were pretty good and I liked the charred edges of the meat. But they were small for the price, like McDonalds burgers are thicker. I got a double SmokeShack and it was not even close to what I was expecting. Again, flavor great... portion, not so great for nearly $12. So, we got three burgers, three fries and three sodas for $51. Not sure I would go back.
This was my first visit to Shake Shack. I decided upon the Avocado Burger, but when I went to the kiosk it was not an available choice, so I was disappointed. Fortunately, the manager Alan stopped by our table to ask us how was our food, and asked about our experience, and I asked about the missing menu item.
He explained why it most likely was not on the menu. While talking we realized that 3 out of the 5 of us would have ordered that menu item.
Alan left us and returned with 3 coupons to compensate for the burger. I will go back if only to get a chance at that burger. Thank you Alan for the great first time experience at the Shake Shack.
Shake Shack hits every time. The staff is friendly and you can order from a self checkout kiosk! For me that is wonderful when my social battery has run out and I don't want to fake a smile. Food is yummy as always. The cheese fries are perfection. Good place for a quick bite.
Staff was great, food always crushes it.
Kayla was very kind and helped us with any questions we had
Sorry for the photo. Survey was taken after I finished
The wait was about 30 minutes when I went on a Thursday afternoon. I was shocked to see that they sell wine and beer. My fries were delicious, but I wasn't a fan of the burger. My half and half was bad. I couldn't taste any sweet tea, and the lemonade was super bitter. There are plenty of seating and standing options to eat your food. Staff were courteous and respectful.
A very friendly and hard working staff member by the name of Daniel did an amazing job getting everything sorted out for myself and other customers. The food took some time but it was all worth the wait as the double meat Shack Hamburger 🍔 tasted amazing. I always love that they provide free water and bathroom use, great for the traveling customer.
Their burgers are great! You must check them out if you've never had a Shake shack burger. They will not disappoint.
Delicious fast-casual food. We had a bit of a wait for our food but that was expected. Staff were polite and the restaurant itself was clean and well kept.
One thing to note: While at our table we were approached by a man who said he was running for state Senate and handed us a card, and another man who asked if we could buy him food. I expected this being in a relatively popular restaurant in a large city, but it's something to be aware of.
First time dining at Shake Shack! Overall very satisfied,fries were more room temp than hot but still tasty. The shake was fantastic!
Shake Shack in Baltimore was a very nice experience..fast and friendly customer service, food was excellent. This store had smoke cheddar, man that makes the sandwich have a different taste all together which enhances the great taste of any sandwich you put it on.
Like I said the cashiers were patient and knowledgeable about there product and were very helpful with customers. Chicken, burgers, fries and milk shake all fantastic. I also like that buzzer system that lights up when your order is ready
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