Creamistry

Caution Especially If You Are Lactose Intolerant!! Lack of accountability. I had family visit from out of town. As a treat we decided to come here since they offer “dairy free” products. 3 out of the 4 of us are lactose intolerant. So we ordered 2 with cashew base & 1 with coconut base. DAIRY FREE BASES THEY OFFER. The wait itself was about 20minutes. We respected the wait as we assumed they were taking their time to do it right.. so we thought.. my family decided to take it to go since it was getting crowded. Long story short within 10 minutes of consumption,my lactose family members started experiencing symptoms from consuming dairy. We decided to check the receipt to see maybe they did not get the request for our DAIRY FREE bases. We confirmed the EXTRA charge for the dairy free items and called the store since indeed NONE of the orders were used with the requested bases. Instead of taking accountability and offering a partial refund or even store credit. The “manager” that the other staff member put on the phone denied that it came from their business. Since there is “no guarantee” and compared it to a peanut allergy. Considering my family has been to creamistry before at other locations, we KNOW what the cashew & coconut base DAIRY FREE products taste like(hence why we ordered it that way). The employee emy showed no sense of sympathy while questioning my family’s symptoms due to their lack of attention to orders

Flavorful delicacy, great portion, enough for a ice cream lovers. It just one time fascinating experience, with smoke and all but overall its ok. For first timers it’s kind a overwhelming and confusing but if do your ground work beforehand then you will have good experience. Guyz were nice, kind enough.