Pizza Hut

I tried to have my order delivered from the store on Manchaca. My order was never delivered. I tried to call the store and was transfered and hung up on several times. The employee I spoke to was Star, and was rude, and the assistant manager, Michael, was unhelpful and lacked any kind of customer service. Pizza Hut has lost a customer and this store should get a new staff.

Make the website easy to reorder, including delivery or pick-up instructions. I would love to reorder with less than 5 clicks. Tonight I was pressing a deadline and wanted it delivered. Turns out the computer registered a pick-up even though I correct that option once. So, I had to pick it up after calling to ask where my delivery was. I had to stuff-down a piece so I could have enough energy to chair a Zoom meeting. I hate rushed eating! On top of that, the dough was tough and dry, like an old frozen box pizza. And the toppings did nothing to enhance the flavor and texture. Quality is inconsistent. It was wonderful for a party several months ago, but tonight and several other times the pizza and the box taste similarly. So, improve consistency and quality of the pizza!

I have been to this location many times. Pizza is always very good. However last night was an exception. Less pepperoni than usual- I always order extra. And all the toppings - pepperoni, cheese, sauce- kept falling off the dough for some reason. It just was not up to the normal quality of this location or Pizza Hut in general.