Jamba Juice

I’ve had some marginal experiences in the past, but lately, things aren’t working well for them. I tried to place an online order and upon placing the order, the system said the store is not accepting online orders at this time. So, I proceed to the store at 1pm only to be met with a closed sign stating it will reopen at 1:30pm. Sure would’ve been nice to list that on their hours of operation. But I guess making customers go out of their way only to find out they’re not open is the best way to achieve customer service. Not sure what’s going on with this establishment but I’ll be surprised if it continues to stay in operation.

Well first of all I very rarely go to Jamba Juice but I thought today would be a nice day to go, but I sadly must say this experience was Very poor and I did not even get to order anything after waiting nearly 45 minutes and the professionalism of the staff was very subpar. This is a very small restaurant and it was very ridiculous when I went in there were probably about 8 to 10 people in line, and several more waiting for their orders. I arrived around 3:00 PM and there were only 2 employees and I get it when short staffed, they were working hard taking time to make each order and occasionally take orders, and I was okay with patiently waiting. However, my complaint comes from the fact they had Me and some of the other guests waiting for 45 MINUTES in line and I started with maybe 6 or 7 people ahead of me in line and at 3:45 I was 3RD one IN LINE. In that 45 minutes of waiting another 2-3 employees came in and rather than having one jump on the register to start taking orders and getting the line shorter, they stood there TALKING for approximately 5 or more minutes and then after this they announced to everyone who was waiting a ridiculously long amount of time that they basically ran out of Most Juices. At an establishment called Jamba Juice and Juice is in the name it is so frustrating that this happened. And a sincere apology was not really given either... And I am sad to say but I must give this experience 0 stars and I likely will not be back at least to this location, since they said they would then have to close down for approximately. 30 minutes as well. So I went to your competitor Orange Julius/Dairy Queen across the street and guess what I was in and out of there in less than 5 minutes and the staff was very more professional and friendly too. Very disappointing experience at Jamba Juice!