Papa Johns Pizza

One of the worst ordering experiences I have ever had. They were late when I called in and asked why online it’s showing as delivered but I have nothing. I was assured she was just leaving and will be here shortly. Half hour later, I call in and ask where my order is. Apparently she delivered it to the wrong address. Woman on the phone offers to refund items and remake everything for us. It finally got here 2 hours late. The kicker- STILL missing an item. I’ll never order here again, neither should you.

I did a pre-order online for a future date, I did receive a confirmation that my order would be ready for pick up for the time I asked for. When I arrived at the location to pick up, the girl at the front computer told me that my order wasn’t in the system. I ended up going back home, a five minute drive, to call the location that I received the confirmation order from, which was the one I went to. A guy answered, I asked if an order number was ready for pick up. He explained that it was ready and it was sitting on the shelf. So since I paid for the pizza I went back to the store and of course my pizza was there. I believe the employees should be trained better with customer service, pay more attention to detail and to problem solve before causing any kind of inconvenience to the customer so there is not any escalations or bad reviews!