Papa Johns Pizza

In the past I have had positive experiences with this Papa Johns, however, the last 3 or 4 orders have taken a long time to be delivered. My most recent delivery was estimated to be an hour, and it was an hour and a half before I received my food. 60 minutes is already quite a while for a single pizza, but I remain patient as I was already told it could take that long. The half hour on top of that was just plain aggravating. For reference, this Papa Johns is 10 minutes from my house. Taking into account travel time, the time of day I ordered and potential for traffic, I still found it a little ridiculous for a single pizza to take an hour and a half. I will order from here again, I just hope that delivery efficiency improves on my future orders. Complaints aside, the food is always accurate and fresh.

I ordered pizza and chicken wings for the family through the app. Once the order was supposedly ready and confirmation text was received, I went to pick it up and when I got there, my order wasn't ready and had to wait an additional 20 minutes for my order. How about making sure the individual's order is ready before sending out messages stating it's ready for pickup.