Genghis Grill

Great in theory, wouldn't really recommend. A unique experience for sure never again though. Initially my husband and I had an okay time, although concerns about sanitation popped up the longer we stayed.. their buffet was out uncovered with gnats flying around, seafood smells dirty and didn't look fully cleaned out(Def had my belly hurting the next day), and all meat looked like it was out at room temp.. the cooks hang around the grill with their masks barely on their faces, waiters nor bussers if they have any sprayed and cleaned all tables after guest left..If they're like this in plain sight I'm nervous what it's like when no one is around to see. I thought this would be a great place for substitute meal prepping lmaoo for custom dine in orders you go and pick out everything from your meats,greens,veggies ect. even season it yourself, you're more than halfway there might as well go back there and cook it yourself too.

The food was basic. I saw Caucasian male cook who had on a blue shirt sniffing the uncooked food that was in clear plastic bag before putting it on the grill. I'm assuming that he was a manager since the others behind the grill had on black shirts. NO EMPLOYEE had on a mask not even the one sniffing the uncook food. This was my first visit and I used the birthday coupon for an appetizer since there was no dessert on the menu. Once and done

The customer service was served with a side of attitude. Ignored by the “buffet line” guy who didn’t even make eye contact with me. The meat sitting there in bowls smelt gross. They didn’t tell me what the procedures are, so I had to remake my bowl and get in line behind a big group. When the server came to check on me, I got more attitude. When I tried to explain what happened in the line, they cut me off and interrupted me. The manager explained that they would cook my bowl before the people in the big group and tried to explain what happened by telling me all about how busy and understaff they are. (They we’re not busy at all and had enough staff.) I got the beef bowl and it was terrible. The beef was so chewy, I ate around it. To top it off, the manager never came back to help me settle the bill, so I had to do it at the hostess stand and they made me pay for that meal. Horribly disappointing experience. I won’t be back ever.

**updated review** ***I went back for pad thai about a week after my last review. The bartender took my togo order and said i could do a build-your-own pad thai. The ingredient bar had none of the vegetables for pad thai. I was very disappointed, but the manager assured me they would have what i wanted on my next visit. I did go back again and was very happy with that experience (despite my dish still not having peanuts). Overall this restaurant has potential to be great, but staffing matters. It is a hit or miss with the service and quality of food here. *** My second experience here left me unsatisfied. I ordered the large pad Thai (almost $20). I asked for sweet chili sauce and was given a very spicy sauce instead. The chicken tastes charred, but not terrible. There weren’t any peanuts in my dish and I had to ask for them. Overall the meal was edible, but not what I expected for the price. ***edited to add how nasty the restaurant is too…***

I was given a bill for $75 and charged $87. Second time of having a bad experience. The waitress was more worried about her phone call than her tables. The Manger did however fix the fact they charged me an additional $12. I am most definitely not impressed, especially since the last time I was in there and they gave me a regular bowl and charged me for a large but now they can void card charges that they couldn't do before when they over charged me. Before they said all they could do was give me a 20% discount on my next meal since that was all the food i was missing out of my bowl. Not impressed what so ever, going down hill fast.

If I could give this restaurant 0 stars, I would. The food was burned, and some parts were undercooked. Grease leaks down from the vent hood over the grill onto the grill itself, looks like it hasn't been cleaned in a long time. As soon as you walk in the floor is sticky from the grease, the tables and chairs are disgusting, greasy and sticky. The chairs slip on the floors, all I did was lean over and the chair slipped from underneath me. The bowls they served us food in were dirty, you could literally scratch the grease off them. We were given plastic takeout bowls so we could eat our food out of them instead. The waitress we were supposed to have didn't even acknowledge us. But the waitress Morgan that took over was very sweet and apologized the entire time. She was amazing, but I'll never go back there again. 100% would NOT recommend. Such a shame. Use to be a great restaurant.