Ginger Teriyaki Ii

I consider them to be one of the best teriyaki restaurants in Auburn. I've eaten here for almost 10 years. Today must be a one-off because they're usually right on with their spicy chicken, but wasn't even close. Could be because I ordered close to when they were closing? I don't know. Their spicy teriyaki sauce is great (like any other day I have this) and their salad + dressing, but the chicken and gyoza was not good at all: chicken was hard, dry, overcooked; some pieces are too chewy. Gyoza was darker than usual (old oil perhaps?). Everyday (except today) would be 5 stars. Had to go with 2 because it's hard to eat. A bit shocking, must be one-off, will try again later.

I was suggested the chicken teriyaki, and aside from the rude attitude, which I would never have written a review about, if it wasn't for how they handled the food issue. I didn't have my card on me, so I had to order through uber eats. After trying to get through the chicken, which was very dry, for 10 min (I thought maybe it was just a few dry pieces) and I couldn't find one that made me chew and chew and chew and chew...I tried to tell them and asked if they could replace it. They looked at me like I was crazy or they couldn't understand me. He said, 'What do you want me to do?' I said, 'could you replace the chicken?'. He said 'no', and she then said she couldn't cancel, only uber can cancel. I said, 'I don't want to cancel, I just want it replaced, I want chicken I can chew.' So long story short I'm sitting here, staring at chicken that scrapes on the way down cuz I don't have the energy to chew that much (I'm not exaggerating), and I went through uber eats, they are going to refund me, but I'm stuck with chicken I don't want to eat. I don't want my money back, I wanted fresh chicken. Even half fresh chicken. Maybe they did what some places do, if it's through iber they give you the old stuff so you can't complain to them...even if you are standing in front of them.

Normally I never order a sushi roll from a teriyaki place by default but thought I'd change it up today. I'm no ricr expert and not calling this the best sushi ever but the rice was nice, soft and not dry. The tuna was also tasty and not warm at all. You can find rolls at the grocery for similar meat to rice ratio but they're a lot more expensive. Good value, taste, and price here - at least for the tuna. Didn't scroll too far down but saw a disapproving review of the katsu. Perhaps they received a bad batch but the katsu I ordered came out fine. Not the best I've had but not rock hard as described in another review. Overall I ended up enjoying the sushi more than the katsu even though the sushi was supposed to be the afterthought. The katsu was still tasty just wouldn't make it my first choice on the next order. Will come back to try the rest of the menu here.