Pizza Hut

How are the people at this location getting hired? They’re standoffish to all customers, having loud inappropriate conversations, and couldn’t care less about doing anything right. We wanted garlic parm sauce with half cheese and half bacon/pineapple. Instead we got marinara sauce with ham/bacon/pineapple on the whole thing, and they cut the pizza so disproportionately it was laughable. Also did not received sauce for the cheese sticks or icing dip for the cinn sticks.

Honestly, this pizza place was great a few months ago when I first moved into the area. Now!!!!! You better hope your pizza isn’t out for delivery on accident. When you’re there for curbside carry out. It’s happened now 3 times where I’ve arrived for a contactless checkout. Then of course you have to wait for your pizza to be now be made from scratch. Last time I went about a week ago. I watch the guy working answer my call and tell me “Pizza Hut please hold” over 6 times. Which we just TALKED TO COWORKERS. If was very frustrating and I couldn’t believe it. I have a low autoimmune system and I avoid please at all cost if possible. Not being able to feel comfortable to come inside caused me to sadly wait over 60 min. Of course my pizza left out for delivery when it was a carry out and they had to make my pizza over. All could’ve been communicated if the man would let me get a word in versus constantly telling me “Pizza Hut please wait”

Pizza never arrived. I ordered the pizza at 5:30pm. I then at 6:45pm called to follow up on my order and was told they did not have the my full phone number for me so the order was returned to the store. I verified my correct number and was told the order would be sent back out. I then waited until 7:29pm and was told the pizza was just leaving the store. At 8:25pm the pizza still did not arrive and I was told the order took so wrong because they tried contacting me on the original order and I never answered. How could I never answer if I was originally told they did not have my full number? Finally after an argument with the store the order was cancelled. Worst customer service ever!!!

This is the second time that I ordered a pizza from here for delivery.(2 personal pans ). They took over an hour for their scheduled delivery time . The first time I actually had to go pick up the pizza myself from the store . This time I just canceled the order because I didn’t have time to pick up my order. I tried to get a refund the man on the phone refused to give me a refund stating that he doesn’t have time right now because he is the only person in the store to call back later etc . He was very rude . He is the main reason why I canceled my order in the first place because when I called to check the status of my order he was very rude and stated that they only had one driver etc..

I never got my Pizza. We waited 3 hours and it never came. I called the store and they claimed that the order was delivered but I never got it. I had a hungry 2 year old that was patiently waiting on his food. This type of service is unacceptable and boarders on criminal. I asked for a full refund and they claimed that it was processed but it was going to take 3 to 5 days to process. I am out $50. If this is the type of service this store is going to give you should just close it. Pandemic or not their is no excuse.

First off you could learn to not take three hours to deliver a pizza. Actually first learn how to make a pizza. I mean, there was more crust than pizza itself. The food came cold. The wings were soggy. The cheese tasted like the McDonald’s play house plastic cheese. And the service over the phone was abismal. I was put on hold for an hour just to ask if we needed to come to the Pizza Hut instead. If I was asked to describe the experience in two words…. Excruciatingly terrible.