Dunkin'

I hate to leave a bad review, I'm not usually the type to complain. But we pull up to the drive through 15-20 minutes before closing, we wait for a couple minutes and nothing, we pull up to the window and still nothing, no problem they're probably getting a head start of closing and haven't realized so we head inside. After a few minutes someone shows up then goes on their phone and then acknowledges us. We order one hot latte, one cold latte with almond milk and avocado toast. Then a lady with the same drive through problem as us comes in just wanting gift cards, she waits a while before another worker pops up and doesn't acknowledge her until the customer says hi and the worker points to the other (clearly busy) worker and says he'll help her in a moment. More minutes pass and the 2nd worker pops back in, to help the lady but none of them know how to do gift cards so she leaves empty handed. Our drinks finally come out, but they forget the avocado toast and the hot drink is nowhere near hot (I think they also messed up the milk on the other drink but I don't bother asking about it), we tell them and thankfully they fix the hot drink and give us the toast but not before one of the workers blames forgetting the toast on the fact that they were about to close... But we came at least 15 minutes before they close (btw they close at 8 not 9, a lot of their signs still say 9) which I don't think is pushing it too much and we paid for the toast already after asking if they were still doing toast...? In total in took over 20 minutes for our drinks to even come out. The drinks themselves were fine, I just wouldn't have bothered if I knew it would take that long. I also usually don't mind bad retail experiences (I know what it's like sometimes, I've worked retail jobs before) as long as the people are nice about it, but these people seemed like there were actively ignoring us and like they were trying to blame their mistakes on us. I've usually never had problems with this location but this was pretty disappointing

If I could give this location Zero stars I would. They have never gotten my order right. Again at 11:42 am. Asked for 4 sugars, 1 cream and a caramel swirl and instead I got the opposite. I caught it at the window and they took the cup back and a few moments later they handed it back saying it was fixed. Nope, wrong again. I got to my office and from the taste there is barely any sugar and no hint of caramel. Not stopping at this location anymore and suggest others do the same.

Just like the rest of these recent reviews, worst dunkin I've been to. The customer service was absolutely terrible and not at all what I expect from Dunkin. I was shouting hello into the drive through speaker for a good 3 or 4 min and assumed it was broken because the person on the headset wasn't even acknowledging my existence. When I pulled up to the window, she told me I had to drive around again because I didn't order, and all I wanted was a coffee. It takes like 1 or 2min to make. This place is giving dunkin a bad name

For the value & quality the manager did not flinch when I told him to fire the baker or the facility where they made this donuts.....spent close to $18 & some change for the last time and to let all know the standard, quality and consistency is out to the door, what a shame it used to be a good brand!!