Dunkin'

Super convenient location being attached to the crystal city metro- but seem to always be understaffed- especially in the mornings! In order to catch my train I need to expect at least a 10 min wait after I order…which to me defeats the purpose. Maybe now that summer is coming around it’ll hire more people.

The worst service ever! Does not even deserve one star. I go down and never no issues but ever time my husband goes down the "Manager" disrespects my husband and she's done it for the last time. This morning he goes down and so she can hear his order he briefly pulls down his mask, the manager makes a statement to him that the mask is required. Which we clearly understand but a white woman orders after my husband with NO mask at all and she does not request the same thing from her. I call to speak with Manager about the issue and then she all of the a sudden she wants to "explain" herself and hangs up phone on me.

This place doesn’t deserve ONE STAR ! I wish there was an option for NO STARS ! This lady VALERIA is extremely rude and disrespectful , the service I get from her every-time I come here is terrible . I have never done anything to this lady ever . She comes to work so mad wearing all the emotions on her back , I've never experienced someone that wakes up early in the morning mad , this is ridiculous . Since the first day I met her she’s been extremely rude to me ! But today put the icing on the cake for me . I ordered a breakfast sandwich and she burnt my bacon , I told her that I did not want burnt bacon , the bacon was black and crispy , she stated that the bacon is not burnt it’s well done I said I did not want it well done I never asked for well done she stated that I must want uncooked bacon and I just want to get sick , she’s yelling at the top of her lungs in front of customers at me , I told her that I want mee bacon can she make me new bacon , she goes on to say every-time I come in there I am an issue she don’t understand why I come in there everyday , I don’t need to come back . I have never ordered a breakfast sandwich before all I ever get is donuts so I’m not sure how I am an issue . I ordered two donuts and she packs them and then I leave . She has always been rude and disrespectful but I never entertained her ever . I understand that life is hard and people go through things so I figured she was having a rough day . But I come here almost everyday of the week and this attitude is an ongoing thing for her . I wish I could explain everything this lady has said and done to me today . I did not deserve any of this treatment . If I’m paying my money I deserve to have my food how I want it ! I asked her for her name and she told me to Look and read the receipt it’s on the receipt , the name on the receipt is VALERIA . I will never spend a dollar at another Dunkin’ Donuts ever . It’s very important at that you know the type of people you have representing your brand !