Papa Johns Pizza

The order was quickly processed and out for delivery, but I received the "on its way" text at 8:25 and it didn't arrive until 9:12, despite the shop being 5 minutes away from my home. I understand they deliver multiple orders on one trip, but over 40 minutes is ridiculous. The delivery man was then surprised when we did not tip him. On top of this, I ordered cheese sticks with garlic sauce and was instead given marinara. And, as you can guess, the cheese sticks were dry and getting cold. I've had much better experiences with other locations and will definitely not be ordering from this one again.

Update - I finally had a day where I ordered and received a single pizza hot and fresh within an hour. I gave them another star to reward them and try to be optimistic at the same time they are addressing the issues. The pepperoni slices were skimpy as usual. Still a far cry from the commercials. I will update again if they continue doing better or revert, and adjust the rating accordingly. ____________________ If you live within a mile, they will deliver to you last, and everything is cold. Every. Single. Time. It has gotten so bad I no longer add a tip, and order 2 hours before I want to eat.

The worst delivery experience. My family and I waited 2 hours for the food to be delivered, and it never made it. I called to check on the status and was told my order was cancelled. When trying to receive a solution the “manager” said they’d done everything they can do and hung up the phone. No solution offered.

They serve excellent food for reasonable prices, there is no waiting time even when the place is loaded. Manager of the store is proactive, very friendly and instantly work on ur online order They make the best pizza in falls church area. Whenever i place order, it takes less than 15 minutes for pizza to get ready. All employees are very nice. Manager himself is extremely gentle and provide the best customer service. I would highly recommend this papa johns chain. They always do their best to provide great service and quality and they do deliver that. The staff is kind and the pizza is always delicious. I appreciate their work!