Mellow Mushroom

Overall bad experience. Service was poor and slow. Ordered the pretzel bites which weren't even made of pretzel but rather pizza dough and were so badly burnt I actually cracked a tooth biting into one. Ordered the House special pizza (burnt as well) and honestly, I've had better frozen pizza! We typically love MM but this location is the pits (should've read the reviews before hand). We won't be back!

Mellow Mushroom 8/14/2020 Tonight I had a rather poor experience at your location in Alpharetta, GA. I placed my order at 6:11 pm & was told it would be ready around 7 pm. I arrived to the restaurant at paid at 6:58 pm. They were rather busy & I didn't get the food until 7:13, after I asked again. Thw manager lady seemed confused when I told her what my order was again & she asked if I was at the correct location saying that the only order for what I asked (Thai sweet chili wings) was for Warren (me.) She went to check a 3rd time and my food was there. When I checked the order, everything was technically there. However, the pizza and pretzels were barely lukewarm. In addition, the pretzels were quite small. Honestly, I didn't check the salad/meatballs/or wings while in the parking lot. After I got home, I noticed that the salad, which had been ordered without tomatoes and onions due to an allergy, was rife with them both. As such, I called the location back at 7:32 pm to ask for a refund on the salad, because it could not be eaten as such because of allergies. Unfortunately, I was immediately put on hold and waited for 12 and a half minutes before I finally hung up the phone. I did message their corporate office & await their reply.

Amazing food, the pizza was even better the next day. We got the Cosmic Karma and the Pacific Rim and both were very good. The ingredients seemed super fresh and the dough is different than most I have had. It seems to be a wheat or unbleached flour and they advertise "spring water dough" it had a nice leaven to it and the way the crust is done it almost has a bagel feel to it. We also got the pretzel bites with cheese sauce and marinara and those were great as well.

One of my favorite pizzerias is Mellow Mushroom, but unfortunately I cannot say the same about the staff and service I have experienced my past few times ordering online pickup from this location. Since the COVID pandemic and switching to online ordering my pizza has consistently not been ready at the time of requested pickup and more often than not they haven't even started making the pizza at the time of arrival. Causing me to wait an average of 15-20 minutes for a cheese pizza that should have been ready at the requested pickup time (Placed hours in advance). I understand not being able to start a pizza till a certain time to keep the pizza fresh and hot out of the oven, but at this location there seems to be no ordering structure whatsoever. In addition to the pizza not being ready on time, the staff has been very unapologetic and could not careless about the delay and inconvenience. Top excuse I get is that the online orders aren't coming through, but yet somehow they know my order without me describing the order. In addition, I have also noticed the cooks not wearing a mask and even vaping while they are preparing pizza's. All of which is very unacceptable given the current pandemic.

Pizza was delicious, service was awful. As we watched people around us (who ordered after us )get their pizza, someone finally asked what we were waiting for. We told them our order and with an attitude (like it was our fault) the server said she grabbed her tables orders but would check on ours for us. Then said our pizza just came out, which would have been believable if it wasn’t ice cold.