Common Ground

Ordered two caramel frappes, with three shots of espresso, got vanilla instead with no espresso, waited in line a second time to tell them it was wrong - I felt terrible because they were busy, explained/apologized and the woman making the drinks didn’t apologize at all and told me very coldly “it’s caramel, but there’s no espresso in them” Which I feel is a problem in itself, I paid 18 dollars for the extra shots of espresso, took my drinks back, moments later she came back with them and one of them was the same vanilla frappe, one was a half liquid drink and said “the one you drank from is free, here’s three shots of espresso and some caramel” (in the other cup with half poured out vanilla frappe in the bottom and so much caramel) then she said “we didn’t know what was going on when you said three, so just drink it” And walked away from me. I had spent 40 minutes in there, just to leave in tears out of frustration - I don’t usually stick up for myself and figured it could be such an easy fix and got treated poorly for it.