Baskin-robbins

What has happened to this BR? Take a look at these photos from June 1, 2022. Display cases with frost so thick it contiuously falls into the ice cream tubs they're serving from!! They just scoop around it. Additionally the employees seemed surprised that I was there to buy "ice cream". Really? Also they were out of popular flavors like vanilla, cherry, and others. I did buy 2 cones because I just wanted ice cream. I ended up throwing them in the trash because they were full of ice that had fallen into the cream container

My experience at the Dunkin ' Donuts and B-R in Albemarle NC was very pleasant. I was cheerfully greeted upon entering. The staff was very interested in answering my questions about the avocado and tomato grilled cheese sandwich. I decided to try it based on our conversation and it was tasty. I would like to give a shout -out to three workers there LaDarius, Jameyeisa and Nyasa. Thanks

One of the worst experiences ever. I ordered a fathers day cake, their cake decorator was injured (which I understand things happen), they waited until I came to the store to inform me that no one was able to make the cake. What is the point in providing your phone number and email address? The manager said that she would refund the cake. It has now been over a week, still NO refund. When you call the store you get a message that says "this person has not yet set up a voice mail, please try again later." I even tried contacting them through the general website last week. Still no response. If I could give them ZERO stars, I would!!

They don’t deserve one star. They ruined the birthday cake which was a major occasion that We (... as in plural because there were 2 of us that had to make a visit in person regarding the order prior to the date of pick up...) ... again “We” went out of our way about a 40min drive to inquire in person because their phone doesn’t work and you can’t get a hold of anyone and no one responds to your email ... so when we arrived (...the first time...) their doors were locked and they wouldn’t let anyone inside... like ???? (Pandemic and COVID is no excuse) so we had to go thru drive through to talk to anyone... so one kind gentleman named Asyress was the only one who tried to be kind enough to help...and after speaking with the cake decorator named Jessica over the phone since she wasn’t there in person, I felt that the cake order would be understood and confirmed...but The next day when we had to drive back another 40min drive there and 40min drive back...(...we had to buy a cooler with dry ice to keep it from melting and requested the cake to be deep freeze along with the ice cream packs we requested...) but when we went to pick it up... the cake decorations were not done and they spilled something on the cake!!! Then they didn’t get the ice cream pint packs right either!!! They gave us the wrong flavors on 3 out of 5 of them!!!! And one of the flavored pint packs didn’t have a lid! They said they ran out so they put a paper bag over it as a cover!!!! Look at the images! It’s soooooo unacceptable!!! Unprofessional!!! And upsetting!!! We will never get that time back or the special moment we had planned which is very sad. No apology will help. I just wanted everyone to know how horrible my experience was at this location and I LOVE BASKIN ROBBINS... but I will never go back to this location! They should be shut down since they don’t have anything together... they don’t even have employees to help... one employee came in with her kids on her day off to just get an order but the employee working needed help so the other employee that was off stayed to help while her kids waited. So I don’t agree with their operations. They need NEW MANAGEMENT OR NEW OWNERSHIP to save that place! Even Dunkin Donuts had stale donuts and their number goes to Speedmart across the street! Seriously?! Enough already right?!

Employees are VERY rude. Always are. I work in fast food and I know it can be hard sometimes but there is never a time to be disrespectful to a customer. Very short when taking orders and do not take time to greet you at the window. The last time I visited I ordered 5 drinks. We were not asked if we needed a cup holder, and after we got the drinks my fiancé turned to ask for a cup holder and the window was shut in his face. I do not recommend coming to this Dunkin/ Baskin Robbins.

They are always out of cookies and cream ice cream, as well as lemon donuts. I got a coffee there and since their machine was down and I couldn’t get a frozen one, I got an iced coffee. The sugar wasn’t even dissolved and with every sip I got sugar granules in my mouth. Every time I have tried to go recently, I have had poor food and even worse service. Today, yet again, they were out of the flavor of ice cream that I wanted and since a sign was covering their flavors (at the drive thru) I asked what flavors they had. The girl working there was incredibly rude and said they had too many flavors to name them. They have also got the sizes ordered wrong on several occasions and always have a bad attitude when asked a question or asked to correct a mistake. They make me feel like an inconvenience and due to the poor service, I won’t be back. I’ve given several chances. I’ll be taking my busines to DQ where they always get it right and with friendly service.