Little Caesars

I went to this location on 2/05/2022 and placed my order at 4:57 PM. I was told my pizza would be ready in 15 minutes but then the employees said they had a "big big order" and everyone would have to wait but they still continued taking orders they knew they could not fulfil and refused to give refunds with the excuse that there was no manager there. The employees were taking food and sauce containers out of cabinets and storing them on the floor. They also left trash on the floor. One employee wiped his nose with his hand and continued handling takeout boxes and presumably food as well without changing his gloves or washing his hands. The customers were obviously getting agitated at having to wait but remained civil. The employees stopped talking to us completely by about 5:30 PM but kept giving out orders to new customers who walked in. Eventually a middle aged woman came in and started handing out orders from a food warmer to the waiting customers. Everyone had to ask for her attention to get anything. After I got home around 6:30 PM I realized that the pizza she gave me was really old and room temperature. The paper on my pizza box said "Estimated for Feb 05, 2022 15:28:00 PM". So not only did I have to wait an hour and a half for a pizza without the option of being refunded, but they gave me a pizza that was an hour and a half old before I'd placed my order and 3 hours old by the time I got it home. I will NEVER give this location another dollar and seriously doubt I will go to any other Little Caesars location since this is the way they let their restaurants be run.

HORRIBLE CUSTOMER SERVICE!!! BAD MANAGEMENT!!! I came around 9:30 looking to order to 3 meat regular crust pizza and was told they didn’t have any dough and it would take 24 hours therefore I could only get thin crust was in a rush so settled for that. They charged me for a custom pizza even though they told me that if I wanted anything thin crust was basically the only option but still charged more. Also I repeated 2 three meats multiple time. To end up waiting 15 min for one and was given a attitude when I told them I said to and asked about the price. Bad management at this point because how do you not have any dough and try to say you can’t go against price but forcing people to get thin crust like WOW. Oh yeah and he didn’t bother to cut the second pizza I guess to be petty.🙄

Just left the drive through after waiting 35 minutes, 15 of which were at the window. No one came to the window. I observed an employee deliver a pizza to a car out front. Sign on drive through window said closed until 5 and the 5 was crossed out and a 6 added. I arrived about 6:20. Does the owner/operator of this location know how poor the service is? This has been my experience since late 2020- despite it’s ultra convenient location and historically good food, this was the last chance. I will be happy to pay a little more and drive across the street to Pizza Hut.

New management and staff are really friendly and the food is good! Better service than has been in months. Old general manager was nightmare, poor customer service skills, very rude, and like pulling teeth trying to get the pizza.. new general manager is amazing and she knows how to run a business and she speaks Spanish! Great for customer service and my family! I waited a few times but new manager says it’s a new team, but they are doing great, absolutely 10 stars 🤩🤩🤩

We uses to love this place for family dinner after sports. The past few times we've gone they didn't have any pizza ready. I understand it takes time to make food, but don't advertise hot and ready and have nothing available. If it was just once, then I wouldn't mind, but it seems to be the new normal. I'll pay a little more for a dependable pizza place.

Have to sit in line for 30-40 minutes for a pizza I ordered ahead. Lobby closed. If they can't get the employees they need to provide good service, than they need to close. The last few pizzas have been so thin that they tear apart, as well as not even cut properly. This place used to be the go-to pizza on this side of town, but it is now the worst.

WORST EXPERIENCE OF MY LIFE. The manager is extremely rude and her staff did not know what they were doing. I should not have to wait over an hour for “hot n ready” pizzas. They acted as if they had no clue what they were doing. I was told all the good employees left which is probably why this establishment is no longer running properly. POOR MANAGEMENT AND POOR CUSTOMER SERVICE. Spend the extra few bucks on Pizza Hut across the street!

I went to this Little Caesar’s today. My order was not put in the pizza portal. It was just sitting on the counter getting cold when I got there. I asked for parmesan cheese packets and they stated that they didn’t “sell those anymore because of COVID”. They also were skimpy on the sauce that came with my crazy bread. I just moved here from upstate South Carolina and the Little Caesar’s there was amazing. They always had everything hot and fresh. They also gave out the complimentary cheeses packets like normal people. I won’t be back to this location again.