Chipotle Mexican Grill

In terms of the food, it was delicious just like every Chipotle I've ever been to. The customer service was lacking for the most part. We stopped here on a 10 hour drive from Michigan to Maryland as a group of 8 with 3 small children. It was our first chance to get our littles out of the car and enjoy a meal at a restaurant we all enjoy. While our kids were antsy, they were reasonable in volume and activity, especially for their ages. They were respectful of the space. The server who took our order at the beginning (Courtney) was especially friendly, but otherwise the staff we interacted with were rude and unwelcoming. As soon as we were done eating, the staff came and took the highchair and chair we were using to contain the kids and stop them from moving around the entire restaurant. I hope their intentions were to be helpful putting these items away, but it came off as though we were unwelcome (even though the restaurant was empty and we were not disturbing anyone) and needed to leave ASAP. Lastly, there was no changing table in the bathrooms so this location is not family-friendly.

Place has definitely gone down hill. Bunch of people that don’t want to do there job/work. Stood there for 10 min w/ 2 ppl in front of me (1 of them just waiting to check out) solely bc the two workers were bsing/talking. The chipotle specialty drinks are never running/filled no matter time of day. The quesadilla machine has been “broke” for weeks. They rarely have pork. The one guy slops fresh salsa w/o draining it first making a soup instead of a bowl. Sad because this place use to be on point.

I ordered a Chicken Burrito with sour cream and cheese. Normally its a good size. But this time, it was half its size and they expected me to pay $8 for the size of a kids meal 1?! Thats crazy! Mext time i will tell yall to remake it. You can tell by the picture of the burrito that its the size of my hands and that is half of what it shouldve looked!