Panera Bread

If you love Panera like me you may find yourself disappointed with this location. Being new to the area I was so excited to be so close to a Panera. We order catering for all our breakfast & lunch meetings at work and naturally I've grown to LOVE the food & service. Sadly this location has managed in a short time to discourage my patronage & loyalty to the brand even for work. Every order I have placed & picked up has been incorrect in as little as 4 months. We have had to call because ingredients have been missing everything or the quality was poor. They are out of stock of their signature pastries often rather we go in afternoon or at 7am like this morning. Still none of our preferred pastry. This makes the 5th visit. It seems common place that errors can happen however this location seems to be very content (perhaps complacent) with the delivering poor quality, limited stock of goods & omitting ingredients. Very disappointing series of experience in so little time.

Terrible management. Plastic in the soup. When opening the bag, the corner of the bag fell in the soup, the person opening did not pull the food out of service. They just cooked it. So when I almost choked on it. Call the manager .... all I get is.. WE must do better. Did not honor return off of my order. I will never eat at Panera again, it is terrible what you do to clients. You should be ashamed.

This is easily one of the poorest Panera breads that I have ever visited. The tables were dirty. The bathroom door was broken. It took 15 minutes to get to sandwiches in a restaurant that was anything but crowded. And the sandwiches were not that good. I love Panera but this is when I will not be back to.

Today, I ordered two Chipotle Chicken Avocado Melt sandwiches online and asked my husband to pick up the order (we live very close). When he came back and I was surprised to see how poorly the sandwiches were made. (I took photos if someone care to see). No avocado, which should be included. Everything is cold, which should not be. Gouda cheese slices were super small and cold, not melted. No sauce. We were very upset so I called the store and asked my husband to go there again and hoped this time things work out well. Unfortunately, NO. I ordered extra chicken, which is soooooo little. The avocado piece were so small, bread was still cold. I don't understand, how hard can it be????????? Why can't Panera make thing right????????????

Ordered delivery. Specified where the order was to go. It was delivered on-time but to a completely different address - and noted as such in the delivery. Delivery was made to Bryn Mawr Hospital; nowhere near by. When I called to correct the delivery, the young woman tells me that all three managers are busy and they can take my phone number to call me back later. I asked for a refund instead; she took my number and said she'd try to get it done before the end of the day. Unacceptable customer service. Maybe no more deliveries? Just a thought. I'll take the review down when the refund is actually completed.