Sonic Drive-in

Ordered dinner for 4 just after 6pm today. Ordered a steak sandwich, with cheese and no lettuce. Order taker didn't mention the cheese when she read back the order so I asked if she put in on. Got our food and drove home to Abernathy (30 miles away) before checking the order and there was no cheese on it

I have been going since it has been open. The food seems to be changing. I ordered the #11 chicken strip meal and was asked for 3, or 5 pieces. I said 3 expecting a normal size chicken strip. The size is not the same but smaller, the onion rings were overcooked, and cold. The servers are still wonderful! Just sad that the food is not what it used to be.

This sonic went above and beyond to make sure the customer was taken care of. It was both our fault that things got misunderstood. I had ordered 2 kids meals but she had heard the regular #2. Me not thinking paid and didn't look at the screen. Because kids. When we got our food I was shocked at how heavy it was and looked and it was the combos. I rang back and said i just wanted kids meals. she said it was rung up as #2 and thats what we paid for. I told her that wasn't what I needed for my kids. She went back and got the kids meals and refunded me the money and I paid for the kids meals. They let me keep the food so I gave it to some less fortunate folks. Great customer service.

I do not know why I continue to frequent this location. Maybe to see if one day, someone will get my order right. Can I really be the only one they continually charge for things they don't give you or give you whatever they want on your food? In the last six visits (yes, I love Sonic, just NOT this location), I have paid for bacon on burgers only to get home and find it was left off, asked for only ketchup on a burger and found it has onions and pickles, etc. It's crazy! How hard is it to get an order right? The girl tonight tried to charge me $5 for an extra meat patty on a double cheeseburger because she couldn't find the button for double cheeseburger! I had to order a combo, because she couldn't find a button that include two meat patties with lettuce and tomatoes on the same sandwich! And guess what? Yep! Order was wrong again. I have finally given up. I will try the location at 19th and Milwaukee. Surely all Sonic locations are not this horrible with customer service and employee training. Ugh!