Marco's

Sarah Petrusak

EDIT: talked to Randy, the owner. He knows we've been loyal customers for 7 years, and he apologized very sincerely. I think it's rare these days that business owners admit fault and make things right, so I appreciated the call and his words. I can imagine it's been hard to run a business during the last two years, and we look forward to continuing the support Randy and his employees by giving them our business. Normally, Marco's is our go-to for our birthday parties and family events. They are usually always on time and and it's usually always delicious. Yesterday, my order (which I placed on Thursday, 2 days ahead of time) was 25 minutes late and the pizzas were both overdone and had sat in the boxes too long. When I called to ask where my order was, I got a snippy response from the person who answered the phone. I know a lot of businesses are struggling to find good help, or any help at all, right now. It's unfortunate that the consequences of that are getting passed on to the customers.

wixom01

This is my "go-to" pizza place. 90% of the time I get this: Large pan pizza, double sauce, pepperoni, onions, TRIPLE jalapenos and bacon. I order this delivered about twice a month, roughly. It's always fabulous. I've been a pizza fan all my life (I'm 63), and Marco's delivers the best Detroit style deep dish pizza, period. End of paragraph!

Tearra

So I had a not so stellar experience here last week. We order from here all the time. Service is always good, but food was not so great. I'm on a low carb diet and I'm so grateful for Marcos having the pizza bowls. To make a long story short, I did the survey that comes on the receipt and left it at that. It's not as if the bad experience was going to stop us from coming. Everyone has a bad day/week. We didn't want to drive all the way back to Wixom from Detroit so we didn't reach out. Well, Randy called this evening and it was a surprise but a pleasant one. It's not every day that a business owner takes ownership and is willing to make things right. I wasn't looking for any type of freebie or compensation, but he did his best to make sure I was satisfied with the resolution before getting off the phone. Please please support businesses like this. They are a rare thing in this day and age. I will continue to go here and be sure to let everyone I know about it too!