Wendy's

So, I plan to be critical with this review because it irritates me when fast food restaurants do this at a drive thru. With the combo meals the person taking the order has been trained to ask you if you would like a small, medium, or large combo as three choices optimizes the chance to sell more medium and large orders. I do not have an issue with that as that is a good sales strategy to make more profit. As a consumer I am making the decision on the "quantity" based on how hungry I am. So, this is a symbiotic relationship. Where everything goes terribly wrong and buyers remorse kicks in is when the provider sells you a large but does not deliver the "large" quantity. Honestly, this makes a consumer feel cheated and like they never want to return - as they should. Imagine if you paid for premium gas and found out that you received regular. You would be upset. This large fry looks nothing like the picture on the windows of the restaurant or even the menu. This is ridiculous and should be corrected immediately. Simply take a cutout of the fries on the menu and put it right above the area where the fries are made and put the words "make the large look like this"... This is a terrible practice and needs to be fixed.

The food is good but the set up for Wendy's is way behind their competitors. The wait times for food are too long during the busy hours. The inside is closed and the drive thru line is around the building and overflowing into the street. If Wendy's could find a way to speed up the process I would've rated them higher. Suggestions: double drive thru lines, workers taking orders outside to speed up the process, opening up the inside again.

I was not a Wendy's regular customer but this Wendy's has a great staff. They have been very nice and smile every time I stop. Maple bacon chicken crasant is what hocked me. I hope it stays on the menu. This might have been a 5 star if there was more then one line (the drive-through). If you would allow people to come in and order as well, then you could gain twice the orders or more. The extra revenue would offset the additional cost of the extra cashear pretty easily. Great job but wanting more.