Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
55/100
Data Completeness
56/100
Verified Dish
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Contact Information
📞
Phone:
+1 540-667-9534
🌐 Website:
https://locations.chipotle.com/va/winchester
📍
Address:
2012 S Pleasant Valley Rd, Winchester
📷 Photos (3)
Photo 1 / 3
100%
Google Reviews
1
Google reviews
I absolutely hate leaving bad reviews, but the last several times I’ve gone to this location whether it be physically going there or getting it delivered it has always been a huge let down. Tonight, we went in and they hardly had anything left, on the buffet. They were “out” of pico, black beans, corn, and guac, yet where they did the pickup orders they had everything in stock. What really sucks is that I was charged full price for getting a chicken bowl with rice and cheese. I got two bowls and it came out to $17, honestly, I wouldn’t even pay $5 for what I got.
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Google
My sister ordered online I asked for double chicken and and I barely got a scoop of chicken. How am I supposed to get these gains with lack of protein 😤 plus I barely have rice. Plus I haven’t eaten all day and paying full price ??? Wack
Google
I don’t know why I keep coming here. This is like the 5th bad experience I’ve had, and I only stay for like 5 min to pick up my food but the things I see in that 5 min, are crazy. The bad attitudes from the staff members are terrible. I’ve managed a chain like this for 5 years, so this irritates me to my core. As a customer, I am not only paying for decent food, but for great service as well. I could feel the negative tension between some of the employees after the first 2 min of being there. Just listening to way they talk to each other or ask for something, is unacceptable, especially directly in front of their customers. Got a smallest half scoop of steak and when I asked for double mild from the front line girl, the inconvenience in my request made me feel she was going to bite my head off for asking. Chips were stale, rice was undercooked and kinda crunchy and the floors and back prep area were filthy. I loved chipotle, but lately I feel like it has REALLY been going downhill…
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Google
I ordered ahead and my order was not ready when I got there after the promised time. After a few minutes, I asked about my order and a guy asked me my name, looked at a computer,and walked away to do something else, which was odd. When the guy came back, I asked him again and showed him the email receipt for my order. Then he asked someone to make my burrito. It ended up coming out about 10 or 15 minutes past the promised time. I would have been better off waiting in line and not ordering ahead from this location.
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Google
I’ve always had a good experience at this chipotle, and I get it almost every night after work! (I know I have a problem haha) Out of all the times I’ve ordered, I’ve only had a problem twice and both times the manager, Bridget made things right and took care of me! I appreciate the way things were handled and will be back.
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Google
Bad Customer service. Cashier she don't know how to behave with customers. Bad customer service is
reflecting Chipotle's bad image .They should work on it. Ruined the mood to eat food. Good food by worst customer service. They act like customer are getting free food from them but they forgot, through customers they are making money and should respect and polite with them. Deserve -ve star rating.
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Google
Very disappointed with this Chipotle. My order was very simple. I ordered 2 chicken burrito bowls and was given 2 carnita burrito bowls. My online order specifically says chicken not carnita. I understand that it can get busy but please get the orders right.
Google
I just made an online order for pickup. I got home to find my order was made incorrectly. I tried calling the restaurant but you can’t speak to a live person, it’s a stupid automated voice telling me to click a help link in my email that has me “chatting” another automated system. I couldn’t speak to a live person in any form and the solution to messing up my order was a BOGO free coupon! I’m so upset and disappointed. I usually love Chipotle but this just turned me off.
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Google
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