Red Lobster

Review from Jan. 30, 2022: The whole point of ordering curbside is to *not* have to go inside the establishment. Unfortunately, 1 item in my order was incorrect, so I had to go in. My receipt clearly said, "1 Cocktail Shrimp..." but I received 4 cooked shrimp on a skewer. I was told something about the item appearing under the "GRILLED" area on the receipt causing the issue (hmmm...to me, looks like a completely separate line item on the receipt--see for yourself)...ok, well whatever happened, don't I deserve something extra for free for having to leave my vehicle to get the issue resolved? Not to mention that I didn't complain about my order not being ready at 6:25 as promised (see the included screenshots of the texts). I'm disappointed about what I perceive to be a lack of caring for the customer--in comparison to how other establishments have shown care after making a mistake (e.g., free fries at McDonald's and Chick-fil-a,  and an appetizer at Outback  - without asking for it!). I was going to ask for something free because of the issues but then I decided not to because it should have been offered without me having to ask...and that told me exactly how they felt about my patronizing their business...they don't care. If you mess up, apologize and offer something equivalent to the mistake - in this case, a dessert or some extra biscuits...or, they could have let me keep the 4 cooked shrimp on the skewer...I wonder what happened to those...and last but not least, I didn't order any rice at all but somehow, there was some on my salmon - see the picture (again, didn't care to make sure my meal was appealing; made me wonder if my salmon was leftover from someone else's plate). OLDER Review of Same Restaurant: The broccoli, salad, shrimp, and salmon were tasty (those and the wonderful server are the only reasons for giving 3 stars), but the flounder and 1 lb. of crab legs was nothing. I had 1 lb. and my husband had his own 1 lb. Each time we broke open a crab leg, there was barely anything in it. I really wish I had remembered to take a picture of the small plate of 1 lb. of crab legs before I started eating them to show the proof of how small the portion was (it looked like 1/2 lb. to me). I did not think of taking a picture until later after I had broken open so many crab legs only to find very small pieces of meat, part of which is in one of the pictures you see with this review. This small portion with barely any meat became even more disappointing to us about two weeks later, when we went to a seafood place in Gainesville (on route 29) and asked for 1 lb. of crab legs. At THIS place, we got our money's worth (and I DID take a picture before eating so my review for THAT restaurant has the nice portion of what truly looks like 1 lb.)! This was the last stake in the coffin; we don't plan on eating at Red Lobster anymore. That was the third time we gave them a chance to redeem themselves. The servers at BOTH places were stellar, but for the money spent, the place in Gainesville is waaaaay better. We will be going there from now on.

To start our server Allison was amazing. And also the burger was surprisingly great. Where this seafood restaurant fell short was the actual seafood. The lobster tail was overcooked as well as the shrimp scampi the lobster bisque was more like cheese soup. Honestly if the service was anything shy of amazing I would have given it a lower score.