Dunkin'

The rep I got should have stayed hm. I get it, it's hard to get decent employees but the girl who waited on me got peeved that I didn't know they had both bagels and English muffins. I hadn't been to a Dunkin' in a really long time and just resumed work after a few years of taking care of my elderly mom. If this is what I can expect for service I'll bring it from hm.

This was a good visit... the seating was comfortable, coffee tasted great and exactly to my request, and the egg and cheese wraps were tasty and hot. Staff were nice and she actually came back later and asked me if the coffee was to my liking... i appreciated it. I would consider visiting again if I'm in the area.

Was yelled at and accused of trying to steal when the cashier did not press a button after I swiped apple pay. He kept saying that we had to tell him we were paying with apple pay so he wouldn't think we were stealing. Yes buddy, we were trying to steal in a coffee shop where we were the only ones in line and hadn't gotten our coffee yet.

Worst customer service I’ve experienced so far in my life. Ordered two green tea lattes at the drive through and 2 bagels. When I received the lattes, they were half full and tasted like complete milk. I asked nicely for it to be filled more and it was just topped off with more milk. I politely asked for a different latte and noticed I was charged for 3 bagels. Instead of refunding me they argued with me that I had to pay 7$ more dollars for new lattes. Once the new lattes were given to me after specifying we wanted whole milk due to an extreme almond allergy, I noticed the drinks were darker then normal. In which I asked is this almond milk and they rudely responded yes. Thank god I had realized before my friend had sipped it, which after they had to REMAKE my latte again. I waited in this drive through for well over 10 minutes. All while this happened the window was slammed on my face three times, the workers were arguing in the back saying things like “I’m quitting my job”. I never got refunded for my bagel since the window was shut in my face by an employee who gave me her name (grace). Apparently there was also “no manager” there for me to speak to. Do NOT go to this Dunkin if you want some decent coffee.