Papa Johns Pizza

The most abysmal customer service in existence. How could a store be any more incompetent? We got this free medium cheese pizza coupon because before, we had two pizzas come an hour late. We live literally less than half a mile away from the store. So I went to the store to redeem this coupon, and was told by cashier that I needed to redeem the coupon online or over the phone. Why is there a cash register then? So I called the store number which just directed me to some call center instead of the store. I told the girl on the phone the code, to which she started getting rude with me because I told her I was already at the store. I told her I just wanted a cheese pizza, and she was trying to upsell me on drinks and whatever. Told me "good for you" that I was at the store and hung up on me. Went back inside, was still told that I can't use the coupon again. Called the call center again. Was told that the coupon needed to be used on the app instead of on the phone. Why would the cashier tell me to redeem the coupon over the phone if I'm not allowed to? And why can't I just redeem the coupon while I'm already in the store? Go somewhere that actually takes customer service seriously, this is atrocious.

A little bit of a drive from Claymont area but worth it if you are craving Papa John's. Can't go wrong with their pizzas and they are quick. We made a mistake in pick up time and called right away to change but they already processed the order. It worked out in the end for us since we had to change plans anyway due to other reasons but all in all they are quick and the quality of the pizza as a Papa John's is still there.

Not sure what’s going on at this place. Location is not open at the time it states it should open in the morning. Past week, we were there twice. 1st visit store looked closed at noon. Still went in because door was open and luckily my order was ready. This past Sunday, placed an order around noon. Went to pick it up at 12:30 pm and store was closed. Why allow online order if store is not open. Very frustrating. Guess taking my business elsewhere.