Caribou Coffee

Very upset with the service received tonight! Pulled up to the drive through and received an arrogant response from the staff “Thank you for coming 5 mins before we close” All while others laughed in the background. Yeah I get it sucks but it happens! Still no way to treat a customer! Couldn’t even enjoy our drinks after that encounter. Do better!

We went through the drive thru, got the wrong things. We get it, things happen. We went inside to just say we got the wrong drinks. We ended up getting the people's drinks that were behind us. There was one specific girl in there making the drinks at around noon, who gave us our "right" drinks but as she sat my campfire cooler down, she says, "here you go, wrong toppings but it's the right drink" ...I looked at her because she had white and milk chocolate on there. I just wanted white. She knew she made it wrong, AGAIN. Then she proceeds to say, "trust me, or don't " ...we've had never a problem at this Caribou before until this specific employee. Will be contacting the manager.

I won’t recommend this place, it’s gone down to shits… it used to be amazing but now they have a bunch of workers that can’t make coffee or can’t get the order right!. If your employees can’t handle big orders you guys should just shut down. And I also don’t appreciate getting screamed at as well, it’s unprofessional and he should be fired or talked to about his attitude. Long story short don’t come here go to the small cabin instead! They are great and give you everything you need.

If you want to have time to take a nap while you wait for your coffee it’s a perfect spot. They are slower than watching paint dry. Rather than making your coffee, they sit and chat about how their night went. It’s pathetic. I’d go to the other one the Cabin Caribou, they are quick and do what they are suppose to.