Smiling Moose Rocky Mountain Deli

Horrible horrible horrible customer service!! Went here for lunch, only myself. Ordered a wrap and a cup of soup. I have an hour for lunch so I thought I have plenty of time but I guess not. I had to go up to the counter and ask about my meal and got no response! Finally sat back down and they brought it out 10 minutes later. Now I could understand the wait IF they were busy BUT there were only 7 of us in the place at the time. I will never come back!

Like the recent comment, I had issues w missing food through door dash. This is usually no problem as these things happen. Although, when the staff is rude about making a sandwich I already paid for, that’s the kicker. I was told that the person I was transferred to for the third time (after holding 3 times) “made the order herself and made sure it was correct.” So after practically being called a liar, was refused to speak w the manager, being hung up on, door dash finally made it right and went and got the sandwich to complete my order! Five stars door dash, 1/2 star Smiling Moose. Do better w customer service when correcting mistakes 🤦🏼‍♀️

The food is good but I’v been here in the store for more than 30 mins when I ordered my order online for pick up to avoid this. The stuff look like they have trouble communicating. I already paided online and yet I keep getting asked to pay again. Iv been here when it’s not busy before and it’s fine. But when more than five people show up the staff seem to have trouble.