Cold Stone Creamery
4615 Monitcello Ave, 23188 - Williamsburg
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Google Reviews (8)
HORRIBLE CUSTOMER SERVICE FROM This girl with no hat . she was veryyyyyy rude . She dropped ice cream and lied that the flavor I wanted would no longer be available today. I left and came back to see that the flavor was restocked and serviced .
Madison and Graham were friendly … but she was rude. HUFFING and puffing .. and treated the white customers different! RACIST !!!!
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Google
First let me start by stating whatever managers that should be working need to give these 3 young ladies a Big Raise! $9 and lower isn’t the standard for girls to be working without support from a leader. They should be given the managing position because they did a amazing job considering how busy it stayed while we were there waiting and ate our Ice cream! Please reward and keep staff like this! Don’t complain later when they all leave.
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When you have 15 minutes left in your time to close and can't take anymore orders, thats no problem but when you scream were closed as soon as the door opens you're obviously emplying under skilled teenagers with no customer service. The type service for a ice cream shop isn't high however this rude young lady massively undercut it, sorry you have to work till 9:30 10:00 if you do not want to work with a good attitude you should be unemployed.
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This brand should not be associated with this franchise location. The owner was beyond rude. Have not and will not spend my money there again as long as this one is owned by the same person. And this is coming from someone who loves the Coldstone brand. Save yourself the frustration and go to the ice cream shops in Newtown.
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Super nice and helpful staff (they helped me to get exactly what I wanted at the best price). Would definitely come back again in the future.
Google
Ice cream is very good but the prices are very high. $22 for two people (one small and one medium) is a little crazy. Not all cold stone locations are this expensive.
Google
We had an order to pick up for my daughter's birthday. They have listed on their door and google that they open at 12. We waited for 20 mins and called twice and got nothing. There was nobody there. No lights on or anything. This was absolutely unacceptable..We had placed the order days prior and were told by staff that it would be ready by opening..Now we have no cake for my daughter's birthday. Don't let the 3.4 star review fool you. This place was nothing but disappointing. We will be expected a refund and they will never get our business again.
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It is Sad this is my favorite place and I cannot get good service lately. The ices team is great but the leadership don’t know how to mange it.
I ordered 2 of the biggest sizes of a certain flavor of ice cream with the same topping yellow cake, after one of the owners or manager started preparing it she said”oh, I’m sorry I don’t have more yellow cake”. I wonder why she didn’t let me know This ahead of time so I would have chose something else or just not order at all.
She then asked me if she could put something else and I said no that’s the only topping I like of the ones you have available. I told her perhaps you should have enough topping of the yellow cake available for the customers when they come so when they order its already there available; not frozen and unable to get it.
She proceeded to blame the employees for not doing that. She said that she had to do everything every time or he didn’t get done. ✅
I cannot believe how unprofessional this is. If this is true then they need training, retraining, or something else ; which I let her know by the way.
This is just exhausting ; to get no service or poor service and then get an excuse for not giving good service like it should be.
Sometimes small business owners wonder why their business sometimes fails and is because customer service and little details like this that could make that day of somebody else; that you guys don’t provide. I’m not going back .
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