Chipotle Mexican Grill

Ordered dinner tonight after a long day of work. Ordered a kids meal for my son, didn’t receive the rice for it nor the right drink. They sent a warm milk instead of the juice that was on the receipt. My husband had a avocado rind with the sticker attached to it mixed into his Burrito and didn’t send dressing for my salad. Not to mention this is probably the tenth time they messed up our order. And they short you on meat every time you order DoorDash.

Usually come here cause they do a great job, generous portions , usually very nice but tonight it was completely different the girl with the blue hair and the skinny girl at the register we’re both very rude they obviously do not care about having a kind attitude towards customers and are just sick of being there. Charged double for normal portions (at other chipotles like eldersburg), didn’t even fill the bowl. 28$ for this?

If I could I’d leave zero stars, absolutely messed up my online order, I don’t understand how they mix up two things like corn salsa with sour cream and green salsa with shredded cheese, they give me a number to call for a refund and they just hang up instantly. Never ordering from them again online. Food looks like it was sitting and just threw it in for someone that had ordered another quesadilla. I will never ever order from them again unless it is in person. Absolutely disappointed in this chipotle, the pico looks as if it’s been sitting for a long while. Absolutely disgusted. Also refuse to remake and send out the order to me meanwhile I’m at work and can not leave. Just wanted to enjoy my meal for lunch but wasn’t able to do so.

Made an online order. Arrived to pick it up and they said they didn’t have it. Then they proceeded to make it for me, but then told me I would have to pay again. I showed them the screen on my phone saying that my credit card was charged and showed them the transaction on my credit card app. The manager proceeded to tell me I could not have the food unless I paid again. I left, chatted online with customer support and they did refund me. I called and talked to a rep as well. No follow up from regional management as promised. My family will never go back. Terrible customer service and incompetence.

3 online orders. Sent my husband to pick up. off-course the husbands never open the food to check. This is my first time ever getting this little bowl . Chipotle always packs the bowls that are costing $10 . My first time ordering chipotle at the Westminster location. Couldn’t believe my eyes. 1/2 portions of everything. Maybe 3-5 pieces of lettuces. This is sad.

Ordered a chicken bowl through DoorDash - only got chicken no other ingredients. Brought the order to the store to see if they would fix it. The manager first told me I ordered it incorrectly and had an I don't care attitude. I asked her why would I pay 14 dollars for just chicken. She just shrugged. So I pulled up my DoorDash order and showed her how/what I ordered and that I ordered it correctly. She said I would have to go through DoorDash since something was wrong with their website for a refund but then never offered to even fix the order. I wasn't looking for a refund just to get all of the food that I paid for. She told me I didn't order the food from her store. What store did I order from? Well this one but we can't help you. I left the entire order on the counter as I didn't want just chicken and chips to eat for dinner.