Dairy Queen

We placed our order online through Door Dash for pick up. We only ordered four items, and were told it would be 30 minutes. I arrived at this location about 40 min later. Our order was not ready, I had to wait for everything to be made. Upon getting home to eat, we discovered our order was wrong. My sandwich had nothing right, her sandwich was partially right, and my blizzard was missing items. We called the store... When asked about ordering ahead and having to wait for it to be made, we were told they never make anything ahead. It's understandable to not pre-make frozen items like the blizzards, but the sandwiches...? We were also old we could be refunded for the extras on the sandwiches only, and that we had to come in person to get a refund. We explained it's too hot to be riding a bike back to the store for a refund. We paid online with a card they can just pull up the order and credit it back, but they refused. We were both seriously disappointed with our experience at this location. The person who answered the phone did not seem to care that we were unhappy paying for things we did not get, or that we were not going to be coming back in person today for our refund. She didn't even bother to ask questions about our order to see what happened or to help us. She was no help. Will be going to check through Door dash for a refund, and definitely NOT ordering from this Dairy Queen again. Stay away, drive a little farther to somewhere they actually cares like Jim's Burger Haven across the street, or Burger King, or Taco Bell.

So, why is it every time I go to the drive-through, it takes more than fifteen minutes to get my food? I'm only ordering one thing! There was only one car in front of me! You guys didn't look busy on the inside. What's going on? This feels like a time management issue than a short staffed problem. I'm not going to wait fifteen minutes for three pieces of chicken and melted ice cream.

The employees were arguing very loudly, very cringy experience. I ordered for myself food ate my food it then had a second order for my friends and I overheard them say that guy ordered again! It was a bigger white lady at the drive through window I believe was the manager and a young Latino girl that was cursing at each other & customers clearly hear and a blond girl and another younger male there. They ignored me so I couldn’t get my blizzard so I left. Very ungrateful staff.