Verified Dish
Add Missing Dish
📷 Photos (9)
+1
more photos
more photos
Photo 1 / 9
100%
Google Reviews
365
Google reviews
The staff here is always amazing. My coffee is always right and made fast, even with a long line. I won't go anywhere else!
Google
Always happy with my orders and the staff is always so kind to me. Some of them I’ve gotten to have chats with while at the drive through window & they’re just super kind & always want to ensure I’m happy with my order especially if I’m trying something new. They’re my favorite coffee place in town. :)
Read more
Google
!!STAY AWAY!! If you don't like your job, quit. Don't take it out on customers. Don't ignore customer orders when it's you're getting paid to take them. If you don't want to do your job, don't go to work. Don't take your problems to work. Don't make fake orders for the customers and try to make them pay for it. Hire staff that can provide customer service and take a simple order regardless of their day. (It was only 10am).
The conversation went like this(4 customers in the car):
"Hello I'd like 4 drinks. I'd like 2 cafe lattes."
"2 mango dragon fruit lemonade Starbucks Refreshers with Oat Milk Venti"
"What? No. 2 cafe lattes.
"2 kiwi starfruit lemonade Starbucks refreshers with Oat milk"
"No. Cafe. Latte."
"2 Mango Dragon Fruit Lemonade Starbucks Refreshers with Oat Milk Venti"
"No."
"Yes."
"No I don't want that."
"That will be ____"
"No. Can you take our Order? Hello? Hello? Can your take our order? I'm trying to order."
Passenger: "I used to work at Starbucks. They keep their headset on. She can hear you.."
We decide to just pull up at the window...of course we hear her speak to the other customers after we move our car up.
We explained to the lady at the window that we didn't order those drinks and we'd like to order. She gets the other lady we were just speaking to instead. It begins again.
"Can you take our order? I don't want those drinks."
"Then why did you say yes."
"No, can can you take our order?"
"Oh youre trying to order here at the window?! You have to park over there."
"No we're trying to go to a funeral. We want 2 cafe lattes. We have 2 more people here waiting to order." Notice how she didn't take our order.
"No you have to park over there"
At this point we just sit there trying to figure out what it's going to take to get a 2, 2 ingredient drinks. The people in the back said they didn't want a drink anymore. I told the driver I didn't want mine either. She looked like she was going to spit in our drinks. The question was, do we just park the car at the window and wait for them to take our order or do we go to the funeral on time?
The driver decided, "We're just going to go now."
"Whatever bye."
The two people in the back seat didn't get a chance to order.
The simple ingredients for a cafe latte-whole milk and Expresso. It took more time to try to argue with us, stick her head out the window, etc than make drinks.
Too bad we didn't have this crazy woman recorded. She worked May 6 in the morning. Of course she stuck her head out of the window like a crazy woman ( A large white woman with dirty blonde hair.)
Read more
Google
The employees seemed very spaced ot. It was awkward. After I placed my order I went to use the restroom and when I walked of there I ran into a highchair that was right in the way. I don't know it was a weird experience. It is difficult to find if you're not from around that area, and I'm not anywhere near this area.
Read more
Google
Starbucks cake pop was the one thing I craved, I desired from the Starbucks location. Unfortunately they could not provide. Sufficed to say, I will not be going to a Starbucks for quite a while.
Google
Best starbucks in western mass in my opinion. I'm never disappointed and the staff are wonderful. If you want a coffee, latte or breakfast sandwich the way you like it, doesn't taste freezer burned and consistent each time than this is your place.
Google
The Westfield star bucks is great ,the team here and customer are so friendly ,also the Boston rd in Springfield mass. The same very friendly and great customer service I will only visit these to
Google
This is an excellent Starbucks, I’ve never had any issues with beverage quality or customer service.
Google
Explore more in Westfield
By cuisine
Recommended pages
Help improve this page:
