Panera Bread

This location is similar to the North location in that it is hot or miss. I'm thinking that this is the new normal. They need a QC person to check the orders before they are placed in the shelf. No large drink lids tonight. No croutons for my French onion soup and no napkins or soup spoon. The soup was good (as expected) and the sandwich was a little haphazardly made, but otherwise tasty. It was nice to see they had a chocolate chunk cookie 🍪 which my pick up guy (son) proclaimed was still warm and delicious. Overall an average experience.

So, I don’t do this a lot and I’m sure the kids working here are good kids, but jeez, the employees behind the prep counter are non-stop complaining and swearing while they do it. I counted two kids in the place who didn’t need to hear that. If you want to complain about work, your co-workers, or your employers, fine, I’ve had bad jobs before, but don’t do it within earshot of customers.

The young girl behind the counter waited until I got there to tell me that my online order( that I already paid for and it was completed online ahead of time) was out of stock of the main course. She said " you can pick something else," I wanted my money back at least, but she wouldn't comply. Sad service. Never had a problem until this craptastic location!!!

People behind counter complain about there jobs way too much. They complain about food people order and question why a customer ordered soup at 10:30am not knowing if customer is ordering for a patient who is sick and unable to get out due to pandemic. The workers need to be mindful of their choice words because they may not know who is listening.