Wendy's

644 Riverdale St, 01089-4610 - West Springfield
Updated on
★★★★★ ★★★★★
3.8/5
1460 recommendations

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Contact Information

📞 Phone: +1 413-276-6512
📍 Address: 644 Riverdale St, West Springfield

🕐 Opening Hours

Open now Closes at 01:00 AM
Monday1 06:30 AM - 01:00 AM
Tuesday2 06:30 AM - 01:00 AM
Wednesday3 06:30 AM - 01:00 AM
Thursday4 06:30 AM - 01:00 AM
Friday5 06:30 AM - 01:00 AM
Saturday6 06:30 AM - 01:00 AM
Sunday7 06:30 AM - 01:00 AM

Google Reviews

3.8/5
★★★
898 Google reviews
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Samantha C

2 months ago
★☆☆☆☆ 1/5
Worst customer service ever! We placed an online order and when we pulled up they asked us to pull up to wait. We told them we would rather wait at the window because the last time we were there they forgot about us and never brought our food out (there was no one behind us) the woman gave us an attitude and yelled “really?! Whatever!” And slams the window closed. Then she hands us a bag and our drinks and tells us everything is there so we drove away, down the street as I checked the bag I realize three 4pc nuggets are missing. So we turned around told the people at the window and the woman argues with us and calls the general manager. The general manager shows up and starts yelling at my husband telling him he’s being hostile and tells him to get out of the car like he wants to fight him. My husband stayed in the car and as this manager is yelling at him saying that he has something in his trunk for him because he legally carries. He kept emphasizing this and repeatedly tells us he’s legally carrying while reaching towards his vehicle (mind you we have our two toddlers in the backseat!) he also is telling us we should be scared of him and he doesn’t drive around “white neighborhoods” (I’m not sure what this has to do with us not getting chicken nuggets…) then other employees start jumping out of the drive through window! Finally I was able to explain to him the entire situation and he told them to get us our food and that he will talk to his staff about how unprofessional this experience was, except the most unprofessional part of the experience was him and the issues he was creating. I still cannot believe how this whole situation happened. I’ve never been treated so terribly and even threatened especially just trying to get a quick dinner for our family. Absolutely will never be back, I would advise going anywhere else.
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S

Shawn Coalley

3 weeks ago
★☆☆☆☆ 1/5
Worst Wendy’s on the planet! Always so rude and always out of stuff. Last time they were out of cheese sauce which isn’t a big deal but this time they didn’t have fries or frostys. How does a Wendy’s run out of fries?! Never going here again, rather drive five minutes to the other one. And don’t expect your order to be right either because they always mess it up.
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M

Maria Bonilla

a month ago
★☆☆☆☆ 1/5
Worst customer service, I was ordering food ay the drive thru, the manager was the one taking the order he was having a really nasty attitude, that manager should not be in that position, he’s the worst. I asked him if he was having a bad day and he told me that was the way he talks, and when I got home my order was incomplete. They didn’t put my burger 🍔 and didn’t add the cheese I requested on the chili. Either this place should hire new people or close. We don’t need places like this around here. Horrible place and the most worst staff starting with the manager.
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W

Wendaliz Santiago

2 months ago
★★☆☆☆ 2/5
Came in for breakfast. Had a chicken & bacon sandwich. I didn't like it for my taste my tots were cold. Staff was nice ,but saw a smidgen of drama as I came in. Won't be doing Wendy's for breakfast again.
Google
A

Arien M

a month ago
★☆☆☆☆ 1/5
Not sure what it is with this place. Last time we got some burgers I took a bite and it was mushy and tasted funny..threw it out window would not even let my dog eat it. Whole family feels the same. The one in Worcester is good but this place is horrible....never again.
Google
P

Patricia McDonnell

a week ago
★☆☆☆☆ 1/5
Terrible service! Stood there for almost 10 minutes without anyone acknowledging me, was there to pick up a delivery order one girl standing there looking on her phone another girl standing towards the back of the kitchen eating in front of customers nobody's making food there's a line of people waiting for their orders like this is ridiculous! Every single Wendy's in this area sucks! Their employees are lazy shiftless don't want to work to earn a paycheck, if you don't like your job get another one!
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M

Madi Gale

a month ago
★☆☆☆☆ 1/5
Employees are great but dang this location sucks I would not go if you can avoid it. Food is 🤢 and they are usually out of something or make it wrong 😪
Google
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Matt Erridge

2 weeks ago
★☆☆☆☆ 1/5
There were 3 cars in line was taking like 6 mins per car figure I might as well just go to a dinner. Give money that will stay in my community instead.
Google

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