Paula's Donuts

This is the saddest bagel sandwich ever. It's so dry, chewy and basically empty. Everything from the bagel to the cheese was microwaved, and it wasn't even busy. The cheese just cracked into pieces... It's past the point of melted. I think we got less than a single egg per sandwich and we ordered two. Also, while waiting in line my husband stepped on a tissue that had what looked like fresh blood on it and he was wearing flip-flops. We absolutely didn't have a good experience today. I'm definitely disappointed and likely will not order from this location again. If somebody asked me what I thought of this Paula's I'd say one word... "Gross."

I came to Paula's donuts for the first time and had a wonderful experience. I explained to the young lady that I am from out of town and have never been here before. She graciously explained what different types of donuts they had and went over the list with me. She even made a few just regular sugar donuts upon request. The actual donuts were larger than normal sized donuts and some were unique. Some of the unique ones included a cookie dough donut, Lucy Charms and several others. Overall they were delicious and filling after just one. Whenever I am back in town, I will be sure to stop by again. I wish I got the young lady's name because she provided excellent customer service.

The donuts are really good. I especially like the glazed cinnamon one. It's huge. The online ordering for pick up is very slow, though. I often feel ignored as a full line of customers can place their orders in store and be in and out quicker. It's easier to order online since I get anxious talking to people but I might just order in store for better service. I'd avoid online ordering due to poor customer service but other than that, the donuts are good and price is fair.

Service is horrible. Usually go there for breakfast sandwiches. Attendants don't write anything down. Order rarely comes out right. The donuts are fine but overall the experience is awful. Unorganized, disorderly and every time we go there I remember why we don't go too often. They need to teach some simple customer service skills to the staff. I wouldn't recommend this store to anyone.

I was greeted by a gentleman who looked like he clearly didn’t want to be there. So with a scowl on his face he asked what I wanted. I told him one dozen of honey dipped donut holes. When I got home, no honey dipped. Just one dozen assorted most of which will get tossed because I do not prefer those flavors. Nothing like getting ignored. Should have checked the bag before I left I guess.