Dunkin'

I have waited almost 2 years to write this review- trying to give this DD the benefit of the doubt. As this is the closest DD on my morning commute, I go there almost every day. Lately, the staff has been very rude. I’m okay with an order being made incorrectly (accidentally), but I do not appreciate being told that it is my fault. Almost every other coffee shop will always correct the customers order without complaining. Also, when it’s 7AM and the drive through line is long, I try to go inside to order. However, the staff locks the front doors. The DD app and Google hours show “walk in” and “drive thru.” However, the customers are physically being prevented from going inside. One time, the drive they line took 35 minutes for 7 cars. Lastly, the last months their signs advertise for pumpkin and pumpkin related coffee offers, however, I have been told that there is no pumpkin flavor. I just don’t feel like this DD cares about their customers and it’s unfortunate as it’s in a very convenient location on 34.

Okay so how do I give this place 0 stars? Absolute disaster of a staff, everytime I go in they're plain RUDE and DISINTERESTED. I actually don't mind that if the coffee is good but it isn't either. I have given this place a lot of chances and just cannot anymore. People go for their morning dose of caffeine and they just spoil the whole experience. They never have anything ready, hot coffee is never given with a stopper(burnt myself in the car), iced coffee is always a disaster made without heeding to the instructions. Yup worse dunkin ever!

I will never order from this place again. I made a order thru Uber eats and it was very simple. 2 snackin bacon, 2 hash browns, mini everything bagel and half of dozen of donuts of my choose. And there gave me all hash browns and a plain bagel and the donuts was absolutely not the choices I made. When I call them, there was no apologize, just rude and was like I can get my refund back from Uber eats. Because honestly if she was nice enough and apologize I would had totally drove there and got my order fix