Dunkin'
144 Thompson Rd, 01570 - Webster
Cafe
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Google Reviews (8)
Unreal: tagging health department.
I feel like I have to give people a heads up that this is what I received at the Dunkins at the mobile gas station in Webster off Thompson Rd. this morning. The staff was wonderful and very kind dealing with this with me however the manager they had on phone didn't seem to think he needed to clean the place, said it had to have come from the foam and he wasn't concerned. He actually asked me what he could do to appease me and get me to stop complaining which I corrected him that I was not complaining, I was just bringing it to their attention. To be totally transparent here they did end up giving me a $20 bill and I left. I'm still pretty grossed out and wanted to give other consumers a friendly warning to check your beverages before you drink them...🥺
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Maybe if tips were allowed quality of service would matter again. Train your staff right or let the owner come in him/her/they self for $13hr no tips and see how they like it. *drops mic* sincerely a Dunkin manager of 10 years.
Google
The fact they have so many bad reviews on this
and not much has changed I doubt they check
this. But I gotta say. Most, If not all, employees
are great and go above and beyond (minus a
couple). The problem is them being overworked.
And HIGHLY under appreciated. They work for
minimum wage and the tips taken away on top
of it. And management just treats them like
disposable pieces or garbage he can just use up
til they're burnt out. I've never seen
management and owners treat employees so
poorly. I'm speaking as a manger of my own
store myself and I would never treat people the
way they treat people here. And they wonder
why there's such a turnover rate like that and they have to OVERWORK the GOOD employees
that DO STAY.-100 out of 10 stars. I'm sorry but
this place doesn't even get a half a one. And if nothing changes, I see this location not lasting much longer and closing down, as it should with how it’s run now.
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Dunkin' Donuts in Webster, MA. 01570
Corners of Lake Ave & Thompson Road @/inside Gas Station...... 1STAR ONLY!!!!
No dine-in but do have Drive-thru. **BUT** This Drive-thru ALWAYS takes SO LONG just to be greeted! THEN, takes another like 10 mins just to get 2 coffees!!!! "The car in front of me Only got a few coffees too from what I saw them handed at window. (All-inAll ..... Took 16minutes!! My guess is employees goofing around)...smh
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Janice and tony on the 2nd shift hooked me up made my order just the way I wanted… Thanks for giving out great customer service.
Google
Had to switch DD cause my other place don’t open till 6:30am. Which is up the road if ya gonna change your hours of operation you should advertise
Google
Absolutely the worst dunkins I’ve ever been to. Given them many chances, but not anymore. They are the slowest group of employees I’ve ever seen! If you expect to get coffee here before work, leave 20 minutes early as it takes them 15 minutes PLUS to clear three cars.
Google
If your order has more than 2 items on it, double check before you drive away, chances are something is missing or made incorrectly. I still go here pretty often since none of the other dunkins in town are really any better. I gave it 2 stars instead of 1 since it's close to my house.
Google
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