Whataburger

Whataburger has really good burgers AND the pancake platter is as close to home cooking as it gets. I'll just never understand why they don't hire more cooks to get the food out faster which would bring in more customers. It shouldn't take 30 minutes MINIMUM for a burger and fries. I'm sure people (especially me!) would go more often if it wouldn't take so long.

I used to come to this whataburger often years ago. I was surprised by the lady at the front. She had a voice that carried so it was good to see her directing the crowd upfront. My initial impression was that of an authoritative personality, oh boy was I completely wrong! "I can take your next order please! Wait not you the gentleman back there!" As she assertively directs the big crowd. A middleaged gentleman walked up ran his QR code. I can't recall the exact exchange, but from what I remember it was warm and friendly. He walked off and she gave him a kind thank you! I'm thinking to myself they must know each other. There was boy in front of me who I saw in my way in who rode a bike down nasa 1. He pulled out a gift card as he approached the counter. He couldn't speak English very well. There was a bit of struggle with communication as he pointed to menu above the woman. He ordered a number 10! Then an interesting thing happened, she started asking him in spanish (with a hint of an accent). ¿Media or grande, queres queso? I think he ordered medium, no cheese for sure! Now its my turn to give my order. How are you? I'm fine, how are you doing? "Oh I'm blessed, I moved here from Alabama. I came her and got married. I think God for that, see that lady over there she's my boss and my family! " It was a very positive and enjoyable exchange! She told me that her colleagues in the back helped her learn spanish, and she described them as her family. Truly the best part is that this wasnt the component of the interaction that blew me away! As I'm grabbing my lunch she proceeds to leave because she's done with work for the day! As she walks out she's giving hugs to customers, shaking hands and thanking them for eating here! She comes my way and says: "Thank you, I hope you enjoy your day!" And gives me a gentle fist pump. I'm almost at lost for words! This quite literally some of the best customer service I've experienced. AT A WHATABURGER ON NASA ROAD ONE! I had to share this on the internet!

Normally don’t like Whataburger because they take so long though the food is very good . However have been ordering via the app and have not waited more than 2 min for food. Also they made an error and were very very nice and in the process comped some onion rings which I have not had for years… Now can’t get enough

Casual burger joint serving large burgers. The chili burger was tasty with the right amount of kick. I have to split it with hubby because it has a large bun, definitely not the average-size brioche or burger bun. We were a large group, but service was warm & friendly, and they introduced us to their special Whataburger spicy catsup, which we liked. The cheeseburger didn't stand out save for its being large. This branch was clean and had ample free parking. Restroom was clean. I guess it's true that it's "bigger" in Texas.