Taco Bell

There's no more ordering at the counter, you must now use a touch screen kiosk. Using the kiosk was straight forward and easy. I was given 3 choices for a receipt, email, text message, or no receipt. I chose text receipt, but never received the text receipt. As far as the food goes, the chili cheese burrito was good, the burrito supreme didn't have any sour cream, so that was not so good! We ate on the dining area, which needed a cleaning.

The guy taken my order was fantastic! Everything I ordered was correct on my screen. I wanted 4 items with no lettuce or tomato, got home and had all 4 items with lettuce and tomato! Like brah..... Someone's gotta learn how to read... I didn't spend almost 30 dollars on food to get everything I DIDNT want. 🙄🙄🙄🙄

Yes, we eat at Taco Bell. We love the chalupas when it is made on a fresh cooked shell. The last couple of times we ordered chalupas, they were cold and hard on the outside, and warm in the middle. We have decided to immediately return these for replacements next time. Overall we have eaten at Taco Bell often for the last 30 years. Most of the time it is a good experience.

The date i ordered food from this tacobell location was 2/5/22 and my order number is 315960. Although this time i was only missing 1 item out of 5 and notice i said "this time" < key word >. Anyhow, i went through the drive through as walk in's for all fast food restaurants are mostly closed due to covid-19. I told "brooke" over the ordering com that i wanted 3x hard shell beef tacos, 3x chipotle ranch grilled chicken burrito, a crunch wrap supreme, a chicken quesadilla and lastly a med baja blast drink. She repeated my order correctly so i drove to the window without looking at the display. I ended up paying for 1x hard shell, 1x chipotle ranch grilled chicken burrito, 1x crunchwrap, 1x chicken quesadilla, and 1x med drink, which was completely wrong but i was okay since i had already paid for it. Now here's the issue; aside from not getting my order correctly with 8 items, i now have 5 items that i paid for but there was no chipotle ranch grilled chicken burrito to be found within my order. This furiated me as it almost always happens at this exact tacobell location. To be honest, out of 10 times ordering from this location, 2:10 (twice); is the ratio that they get your order right. Now a little words of encouragement to all the tacobell employees at 1730 US-51 N, Wausau, WI 54401, store: 031835: Everyone knows that fast food restaurants are not a career, and they are never permanent. Nothing is great about it either, the pay, the benefits, the hours, and management up. It is also a stressful work environment aside from being physical and mentally draining. However, with that said, absolutely no body is forcing you to work there and if you don't have the decently to get the basics right, then please GTFO and stop fawking up customers orders on purpose. Stop it with your drugs, your monkeying around, your tiktok videos during work hours and do the job that you are being paid for. And ya'll want $15.00 hr? LOL, SMFH.... Why didn't i go back or call? I was already on hwy 51 heading home and do you not realize the price of gas nowadays? As for calling i did and i was offered a coupon, which i highly doubt tacobell will send, since I've never received one each time i call. I figure they take down your information and just toss it out.

I placed an online order 2 days in a row set to be picked up at noon and both days the order was not put through to the back and I had to wait for my food to be made while I'm on my lunch from work. Karen was up front today and I asked where my order was, seeing it was not at the pick up location inside. She made a comment about she doesn't know what's going on up front. Um, if you're working the front, you should know what's going on. There was a different day that she had been working up front and she had like 6 people just waiting as she was not up front to take orders. I don't know whats going on there but I was very displeased the last 2 times I was there.