Chipotle Mexican Grill

We're out of meats, chips, guacamole, fajita veggies, and 1 out of 3 salsas. Oh but we do have sass and attitude. Their motto is "how dare you be upset that your 6 item bowl is missing 4 of the items + the chips". This was my experience Sept 19, 2021 and again Feb 27, 2022 so things are not okay here.

This is an order that was just delivered to me from this location. I would hope that I did not have to include more but I do. This sloppiness coupled with lack of communication was not appreciated. I come to find out with this disgustingly ripped bag that chips were missing from the order. The driver mentioned that the restaurant were out of these items but there was zero communication directly to me. The presentation of the bag is grossly unacceptable.

I ordered for pick up, arrived, and had to wait in a pick up line for 15 minutes to then re-explain my order to the person in the back. She then proceeded to make something that was not my order; I explained what I had ordered. The restaurant was out of chicken, guacamole, chips, and white rice. The employee then asked the kitchen staff for more chicken and they said there is no more. The employee then had a complete breakdown. At this point, I had 10 people behind me also waiting for their pick up order. I then said I did not want to wait any more and I’d like my money back…she told me that I could not get a refund there and needed to reach out on the app. It took my 5 days for the folks on the app to refund me. …side note, after the employee experienced a well-deserved breakdown, she told us all how horrible the restaurant manager is. Not sure what’s going on with the workplace culture, but ultimately, if DOH saw this restaurant, it would have been shut down immediately — cups were scattered on the floor, food was slopped on counters and the floor, stickers and bags everywhere. Avoid this location.

Pleasant place. Very convenient. SUPER BUSY but overall attention oriented is a plus for this place. I don’t see why people leave negative reviews on here for small little issues, bunch of white collared personal by the looks of it who try to dehumanize people working hard, remain humble guys. Love this place! Keep up the good work

I’ve eaten at countless chipotle locations & this is by far the worst one that I’ve ever been to. I don’t always have time to go to the physical location to order there so that I can watch them make my order. I usually order through the app & I’ve ordered probably 5 times from this location, they have yet to get my order right. The one time I went there in person it was super dysfunctional which makes the fact that they can’t make an online order accurate even worst. When you order, don’t you dare ask for extra meat because you’re not getting it & I can guarantee they will make your order incorrect. I know no one is reading a chipotle restaurant review but if I can save at least 1 person from going to this location I’ll be happy.

The last five times I’ve gone they have not given me the correct order. Do not order after 7 pm! They are supposed to close at 10 but they run out of everything three hours early and close down the seating. They will run out of chips at 3 in the afternoon most days because they are too lazy to make more. They are so rude when you ask why you paid for chips or guac and they didn’t give it to you. Chipotle needs to fire their staff or shut down this location. Everyone else I know who uses this location has had this experience. I don’t like being rude but this is insanely unprofessional.

I ordered online and went to pick it up. When I got there the pickup shelf was empty, so I sat down and waited for my order to come out. After about 5 minutes of waiting past my pickup time, I went up to the counter and asked about my order. They had it in the back. They saw me sitting there and didn't bother to ask me if I was waiting for an order, and they are too lazy to put the pickup orders on the pickup shelf. And now my food is cold. Thanks Chipotle.