Dragonmead Brewery

I absolutely love Dragonmead’s beer, but as much as I would like to give it 4 or 5 stars, that is just not happening today, or anytime soon. I have not frequented in a while, and based on today’s visit, it will probably be a long while before I visit again. I walked in and it was not busy at all (a few people at the bar). The first bartender I saw did not even acknowledge me. Another one came out, and it still took almost 10 minutes for one of them to offer to get me a beer. They had friends at the bar that they were chatty with, and ignored everyone else. When I finally did get served, a gentleman entered a few minutes later, and went through the same ordeal. I don’t know if you have to be a millennial in order to be seen or what, but it was as if we were invisible otherwise. I literally watched one of the bartenders look at the guy next to me for a couple of minutes before asking him if she could get him anything, looking around as if she was hoping one of the other worthless employees would get him first. He and I ended up talking until I left. To make matters worse..... I purchased a Hop Passport at the beginning of the year, and when it was time to pay my bill, I was given a hard time about using it for one the beers I ordered. They told me it was only good for certain beers. I explained that I told the first girl that I had the Passport before ordering anything, therefore that should have been told to me from the beginning. Secondly, I explained that I had been to about a dozen breweries listed in the passport, and had not had any problem using it, no matter what I ordered. At this time, it was getting busier, and more staff had showed up. One of the people told me they were the sales rep, and that they weren’t going to participate in the hop passport next year because they didn’t agree with it. Poor business choice if you ask me. I understand maybe you don’t want people only coming in for that, but I have frequented this establishment plenty of times, and it’s nice to get a deal once in a while. Plus, I see it as an opportunity to get people who haven’t been there before a reason to come back. I am just thoroughly disappointed in this experience. I hope that someone cares, and thinks about making some changes. I wouldn’t hire or keep people like this in my business.

If you like craft beer, you must try Dragonmead. We stopped in for lunch and it was excellent! After trying the sample tray we arrived at.... My favorite: Crusader Dark Mild Ale The wife: Nagelweiss Wheat Beer Jerry was excellent in explaining the various brews available. The Beef and Cheddar sandwich from Lazybones BBQ really made it perfect. Included a couple pics (beer is almost gone and sandwich mostly eaten). Only reason for 4 stars is they don't offer brewery tours.